Ok, this is valuably customer communication. Out there in the real world you'd work with that by
A) advertising Neocron 2.3. Evo as the most RETRO cyberpunk postapokalyptic MMORPGFPS ever (think Fallout 2 online) , and by
B) banning everyone having an account today and concentrating on new, fresh, motivated gamers.
...maybe start with part A) - really, NC is such a rare gem, a unique game, the last of the "real" MMOs, and it's even more: it's 2 games for the price of one. At first, it's an MMORPG with classes, professions, character development, teamplay, social support, and once you're levelled up that toon of yours, it's an MMOFPS like Planetside, just more way more dark and gothic. And it's free.
You wouldn't steal a lot of customers from the likes of Destiny, but many others. I smell hope, even if you don't.
and B) banning the toxic guys never hurts. (Not me, i'm not toxic. Just a little, maybe.)