Quote Originally Posted by RogerRamjet
I did.
PM me the ticket number so I can look into it.


As far as the characters go did he have another account? The database shot was from early sept 2004. If the characters were there at that time it they would be there now. I've had a few cases of memory lapses where the characters were on another account. I also had some cases where the character didn't transfer properly but nothing with a character that purely didn't exist. PM me the ticket # and I will check into it.