1. #1
    mad man of uranus THE_TICK!!!!'s Avatar
    Join Date
    February 2004
    Location
    wherever there is shooting
    Posts
    906

    Default IS the helpdesk still working ?

    hey folks, been trying to get my main fixed for over a month, Ive written the helpesk multiple times, that last time on the second of this month, still no responce. Not flaming just wondering if there part time now, or...hell i dunno laid off, vacation some thing of that sort. thanks in advance sexy people !!

  2. #2

    Default

    PM me your ticket numbers, and I'll tear myself away from my vacation.
    Last edited by Bifrost; 17-08-19 at 02:17.
    Bifrost
    Neocron Support Team
    N E O C R O N - G A M E . C O M

    »What's that coming over the hill? Is it a Warbot?«

    DOWNLOAD NEOCRON • PLAY NEOCRON • FACEBOOK • TWITTER • DISCORD • GET SUPPORT • FORUM RULES • RULES OF CONDUCT

  3. #3
    mad man of uranus THE_TICK!!!!'s Avatar
    Join Date
    February 2004
    Location
    wherever there is shooting
    Posts
    906

    Default

    Quote Originally Posted by Bifrost View Post
    PM me your ticket numbers, and I'll tear myself aware from my vacation.
    \
    Cmon bifrost you know thats not what i meant, i just know your numbers are low brother !!

    i really didn't mean to offend, im a changed man now days, im OLD !

  4. #4
    mad man of uranus THE_TICK!!!!'s Avatar
    Join Date
    February 2004
    Location
    wherever there is shooting
    Posts
    906

    Default

    ok, so still not fixed can someone just give me some sort of update, anything ?

  5. #5
    Neocron Support Team Xanthos's Avatar
    Join Date
    August 2015
    Location
    NCPD HQ
    Posts
    520

    Default

    Did you sent Bifrost your Helpdesk Ticketnumber as requested?


    X.
    Xanthos
    Management • Content Development
    Neocron Support Team
    N E O C R O N - G A M E . C O M

    »Don't scream, don't cry, just enjoy the pain!«

    DOWNLOAD NEOCRON • PLAY NEOCRON • FACEBOOK • TWITTER • DISCORD • GET SUPPORT • FORUM RULES • RULES OF CONDUCT

  6. #6
    mad man of uranus THE_TICK!!!!'s Avatar
    Join Date
    February 2004
    Location
    wherever there is shooting
    Posts
    906

    Default

    of course, i received a reply and sent them the requested details, plus a screen shot of the login screen with the error.

    I recently reached out to bitfrost via PM, 2 weeks ago to be exact without a reply, BUT im not tossing him under the bus, im sure he is super busy, and tbh, its not his wheel house to ride customer support for me, i just dont know where else to go for help...Thanks Bit for the help you have provided, and thanks as well Xanthos for your reply and concern.

    PS..help my main he is cold and lonely somewhere afraid and hungry !!

    PS PS , im just gonna toss it all out there make this easier [Ticket#2019072310000015 there is the ticket number. Screenshot (2).png and that is the error
    Last edited by THE_TICK!!!!; 22-10-19 at 03:15.

  7. #7
    mad man of uranus THE_TICK!!!!'s Avatar
    Join Date
    February 2004
    Location
    wherever there is shooting
    Posts
    906

    Default

    well alllllllllllllllllllllllright

  8. #8
    Neocron Support Team Xanthos's Avatar
    Join Date
    August 2015
    Location
    NCPD HQ
    Posts
    520

    Default

    Do you know the date it was working last time?


    X.
    Xanthos
    Management • Content Development
    Neocron Support Team
    N E O C R O N - G A M E . C O M

    »Don't scream, don't cry, just enjoy the pain!«

    DOWNLOAD NEOCRON • PLAY NEOCRON • FACEBOOK • TWITTER • DISCORD • GET SUPPORT • FORUM RULES • RULES OF CONDUCT

  9. #9
    mad man of uranus THE_TICK!!!!'s Avatar
    Join Date
    February 2004
    Location
    wherever there is shooting
    Posts
    906

    Default

    3 months or so, happened about a week after f02 was swallowing folks, he got lost in f02 during that stage was fine a couple days later couple days after that, i got the error

  10. #10
    Neocron Support Team Xanthos's Avatar
    Join Date
    August 2015
    Location
    NCPD HQ
    Posts
    520

    Default

    /closed - issue is fixed.


    X.
    Xanthos
    Management • Content Development
    Neocron Support Team
    N E O C R O N - G A M E . C O M

    »Don't scream, don't cry, just enjoy the pain!«

    DOWNLOAD NEOCRON • PLAY NEOCRON • FACEBOOK • TWITTER • DISCORD • GET SUPPORT • FORUM RULES • RULES OF CONDUCT

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •