1. #1

    Exclamation I'm back and i can't select character

    Hello,

    I would like to play after several years but i can't log in at all.

    I installed and patched the game. I m able to launch it , then i have to indicate my account / password.

    When i click on resume , the character selection 's screen never appaears…

    Does anyone have a solution ?

    Thx for your help .
    Aaron darkblade tsun
    John darkblade en exil chez tangent

  2. #2
    Neocron Support Team Xanthos's Avatar
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    Default

    Any error message?
    Please post your errorlog (NC Mainfolder/Logs) and your applog.txt (NC Launcher folder/_nclapp).


    X.
    Xanthos
    Management • Content Development
    Neocron Support Team
    N E O C R O N - G A M E . C O M

    »Don't scream, don't cry, just enjoy the pain!«

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  3. #3

    Default

    Quote Originally Posted by Xanthos View Post
    Any error message?
    Please post your errorlog (NC Mainfolder/Logs) and your applog.txt (NC Launcher folder/_nclapp).


    X.
    Hello Xanthos and thanks for your help.

    There is no error message when i press " resume " or "enter " everything disapear exept the pic behind the box ( the box desappears too). The game doesn't crash because i still hear the music ( I know i m a Lucky guy :P)

    and here is the link for the other log :

    https://cjoint.com/c/HLsrzHkzzSF


    Thank you
    Attached Files Attached Files
    Last edited by force.; 18-12-18 at 19:26.
    Aaron darkblade tsun
    John darkblade en exil chez tangent

  4. #4

    Default

    Hello everybody,

    i've tried everything i can and still have no solution.

    It seems there is no link between the game server and my internet. I ve tried to launch the game with the neoronclient.exe while i was offline and this is the same problem, no error message too.

    the game is availabe with win10 i guess ?
    Aaron darkblade tsun
    John darkblade en exil chez tangent

  5. #5
    Neocron Support Team Xanthos's Avatar
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    Some files are missing.
    Please open the launcher and right click the client icon and select „repair and clean up“ - this should fix your problem.
    Is this a fresh install?


    X.
    Xanthos
    Management • Content Development
    Neocron Support Team
    N E O C R O N - G A M E . C O M

    »Don't scream, don't cry, just enjoy the pain!«

    DOWNLOAD NEOCRONPLAY NEOCRONFACEBOOKTWITTERDISCORDGET SUPPORTFORUM RULESRULES OF CONDUCT

  6. #6

    Default

    Yes this a fresh install

    Thanks you for your help now i think i m very close to log in..

    Now after i've selected the server i've got the box "updating game data".. I ve stayed on this box during 1 hours and Nothing happen.

    Still some missing files ?
    Aaron darkblade tsun
    John darkblade en exil chez tangent

  7. #7
    Neocron Support Team Xanthos's Avatar
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    Head to your NC Mainfolder/defs there should be a folder/file named „Titan<EU“ (something like this); delete it and restart the game.

    But normally a simple restart should do.
    You’ve exceptions for NC in your AV/Firewall etc?
    Xanthos
    Management • Content Development
    Neocron Support Team
    N E O C R O N - G A M E . C O M

    »Don't scream, don't cry, just enjoy the pain!«

    DOWNLOAD NEOCRONPLAY NEOCRONFACEBOOKTWITTERDISCORDGET SUPPORTFORUM RULESRULES OF CONDUCT

  8. #8

    Default

    Yes i've exceptions for Nc in my AV and firewall ( for launcher and ncclient).


    I've deleted the file but Nothing changed still "updating the game"
    Aaron darkblade tsun
    John darkblade en exil chez tangent

  9. #9

    Default

    Hello few more informations about my problem ,

    Most of the time when i try to connect (just after the login box ) i've the box "connecting to server " then a return to the log /password box. I have to repeat this several time before i have the other box ( select terra ).

    The same problem here, i have to repeat the operation before to have the "updating data game".Then i can't go further.

    I've tryed to launch without AV and firewall but Nothing has changed.
    Aaron darkblade tsun
    John darkblade en exil chez tangent

  10. #10

    Default

    Hello,

    Anyone have an idea to solve this problem ?

    Please help me
    Aaron darkblade tsun
    John darkblade en exil chez tangent

  11. #11

    Default

    Hello,

    after a new install the problem is still here …

    I have some questions :

    I m surprised that my nc folder and my launcher folder are only 2gb each , is this normal ?

    I Don't find any patch folder, normal ?

    Every time i start a repair clean up , there is a downloading time ( some time 5 min , sometime >2hrs...) that's the same for everyone ?
    Aaron darkblade tsun
    John darkblade en exil chez tangent

  12. #12

    Default

    Still no solution...

    Can someone tell me the size of the launcher and the main neocron folders?

    Xanthos please do you have any idea to solve my problem?
    Aaron darkblade tsun
    John darkblade en exil chez tangent

  13. #13
    Neocron Support Team Xanthos's Avatar
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    Did you've deleted the file or the folder?
    You have to delete the folder "Titan««««[EU]".


    X.
    Xanthos
    Management • Content Development
    Neocron Support Team
    N E O C R O N - G A M E . C O M

    »Don't scream, don't cry, just enjoy the pain!«

    DOWNLOAD NEOCRONPLAY NEOCRONFACEBOOKTWITTERDISCORDGET SUPPORTFORUM RULESRULES OF CONDUCT

  14. #14

    Default

    Quote Originally Posted by Xanthos View Post
    Did you've deleted the file or the folder?
    You have to delete the folder "Titan««««[EU]".


    X.
    Hello Xanthos ,

    Yes i did, i ve deleted the folder.

    (But i ve noticed before that this folder is empty , this is normal ? )
    Aaron darkblade tsun
    John darkblade en exil chez tangent

  15. #15

    Default

    I've just try again because it seems this folder come back every day i try to connect .

    I ve closed the game , deleted the file restart in admin mode..

    No change
    Aaron darkblade tsun
    John darkblade en exil chez tangent

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