1. #1
    Neocron Apartment Guide
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    Default Client crashing at launch

    Hi,

    I've downloaded the new client but can't get the game to run, after I press Start I get the following

    Neocronclient.exe has stopped working

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: neocronclient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5bd78ad3
    Fault Module Name: gamebase.dll
    Fault Module Version: 1.0.0.1
    Fault Module Timestamp: 5bd78a67
    Exception Code: c0000005
    Exception Offset: 00011077
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    I've checked the files in the log directory but there's nothing helpful in them

    As an aside, I have to exclude the Neocron directory from my Avast AntiVirus because 3 files (NeocronLauncher.exe, NeocronClient.exe and another I don't recall offhand) are being quarantined due to their behaviour.

    As another aside, I have to disconnect my USB memory card reader before I launch the game or I get a 'No disk' error before the the client crashes as above

  2. #2
    Neocron Support Team Xanthos's Avatar
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    Default

    Hey there!
    Do you have the newest .NET Framkework installed?
    You've excluded NC from your AV, you also checked your Firewall + started with Adminrights?
    What's your running OS?
    Can you please also post your applog.txt (Neocron Launcher Folder "_nclapp")?


    X.
    Xanthos
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    Neocron Support Team
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  3. #3
    Neocron Apartment Guide
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    Default

    Thanks for the reply,

    My account is local admin, I'm running .NET 4.7.1 (looks to be dated the same date as the Neocron install) running Windows 7 Ultimate 64bit

    Here's the log file which I've removed the file download lines from as it was too long for the forum

    2018-12-11 07:36:03,221 [1] INFO ========================================================================================
    2018-12-11 07:36:03,241 [1] INFO Starting ...
    2018-12-11 07:36:03,241 [1] INFO Core Version: 1.0.18323.5
    2018-12-11 07:36:03,241 [1] DEBUG Base Path: C:\Games\Neocron Evolution\_nclapp\
    2018-12-11 07:36:03,241 [1] DEBUG Cache Path: C:\Games\Neocron Evolution\_nclapp\Cache
    2018-12-11 07:36:03,241 [1] DEBUG AppDataPath: C:\Users\user\AppData\Local\Neocron Support Team\Neocron Launcher
    2018-12-11 07:36:03,411 [1] DEBUG Setting initialized.
    2018-12-11 07:36:04,011 [1] DEBUG IoC scan completed
    2018-12-11 07:36:19,807 [1] INFO Login in with key...
    2018-12-11 07:36:24,723 [1] INFO Restoring install information...
    2018-12-11 07:36:25,008 [1] INFO 2 application information fetched from the backend.
    2018-12-11 07:36:25,612 [1] DEBUG 1 installation(s) found.
    2018-12-11 07:36:26,117 [1] DEBUG Updating from general feed http://neocron-game.com/rss?containerid=157 ...
    2018-12-11 07:36:27,730 [1] INFO 20 feed(s) loaded
    2018-12-11 07:36:27,734 [1] DEBUG Updating from feed http://neocron-game.com/rss?containerid=30 ...
    2018-12-11 07:36:27,989 [1] INFO 20 feed(s) loaded for 'nc2retail'
    2018-12-11 07:36:28,458 [1] INFO Setting language for 'nc2retail' ...
    2018-12-11 07:36:28,744 [1] DEBUG 1 installation(s) found.
    2018-12-11 07:36:28,768 [1] DEBUG Updating from general feed http://neocron-game.com/rss?containerid=157 ...
    2018-12-11 07:36:28,887 [1] INFO 20 feed(s) loaded
    2018-12-11 07:36:28,887 [1] DEBUG Updating from feed http://neocron-game.com/rss?containerid=6338 ...
    2018-12-11 07:36:29,039 [1] INFO 20 feed(s) loaded for 'nc2test'
    2018-12-11 07:36:31,566 [1] INFO Setting language for 'nc2test' ...
    2018-12-11 07:36:31,567 [1] INFO Setting language for 'nc2retail' ...
    2018-12-11 07:36:31,568 [1] DEBUG Language for 'nc2retail' set to English
    2018-12-11 07:36:31,568 [1] INFO 2 total application(s) found.
    2018-12-11 07:39:32,350 [1] INFO Launching 'nc2retail' ...
    2018-12-11 07:39:32,354 [12] INFO Checking 'Neocron Evolution 2.3' [nc2retail] ...
    2018-12-11 07:39:32,628 [12] INFO 2 application information fetched from the backend.
    2018-12-11 07:39:32,651 [14] INFO Updating install 'nc2retail' in C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-11 07:39:32,966 [14] INFO Scanning installation in folder C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-11 07:39:33,346 [14] DEBUG Downloading models\legacy\eventskins\pak_private_female01.act for 'nc2retail' ...

    2018-12-12 11:16:10,639 [6] INFO Update successfully applied for 'nc2retail' in path 'C:\Games\Neocron Evolution\Neocron Evolution 2.3'...
    2018-12-12 11:16:10,663 [5] INFO Updating installation 'nc2retail' was succesful.
    2018-12-12 11:16:10,666 [5] INFO Setting up language for 'nc2retail' to 'English'...
    2018-12-12 11:16:10,666 [5] WARN Setting up language for 'nc2retail' to 'English'... - Language.ini not found!
    2018-12-12 11:16:10,699 [5] INFO Launching Neocron Client 'nc2retail' ...
    2018-12-12 11:16:10,701 [5] INFO Updating UPDATER.INI for 'nc2retail' ...
    2018-12-12 11:16:10,701 [5] WARN Updating UPDATER.INI for 'nc2retail' ... - INI file not found - Skipping
    2018-12-12 11:16:10,955 [5] INFO Launching Neocron Client 'nc2retail' was successful.
    2018-12-12 11:16:10,955 [5] INFO Launching 'nc2retail' was successful.
    2018-12-12 11:16:11,512 [4] INFO Login in with key...
    2018-12-12 13:20:49,044 [1] INFO Launching 'nc2retail' ...
    2018-12-12 13:20:49,044 [10] INFO Checking 'Neocron Evolution 2.3' [nc2retail] ...
    2018-12-12 13:20:49,654 [10] INFO Login in with key...
    2018-12-12 13:20:49,925 [10] INFO 2 application information fetched from the backend.
    2018-12-12 13:20:49,926 [3] INFO Updating install 'nc2retail' in C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-12 13:20:51,511 [3] INFO Scanning installation in folder C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-12 13:25:33,038 [3] DEBUG Downloading gfx\mainmenu\factionlogos\pak_faction09.bmp for 'nc2retail' ...
    2018-12-12 13:25:34,021 [3] INFO Update successfully applied for 'nc2retail' in path 'C:\Games\Neocron Evolution\Neocron Evolution 2.3'...
    2018-12-12 13:25:34,044 [10] INFO Updating installation 'nc2retail' was succesful.
    2018-12-12 13:25:34,044 [10] INFO Setting up language for 'nc2retail' to 'English'...
    2018-12-12 13:25:34,044 [10] WARN Setting up language for 'nc2retail' to 'English'... - Language.ini not found!
    2018-12-12 13:25:34,044 [10] INFO Launching Neocron Client 'nc2retail' ...
    2018-12-12 13:25:34,045 [10] INFO Updating UPDATER.INI for 'nc2retail' ...
    2018-12-12 13:25:34,045 [10] WARN Updating UPDATER.INI for 'nc2retail' ... - INI file not found - Skipping
    2018-12-12 13:25:34,082 [10] INFO Launching Neocron Client 'nc2retail' was successful.
    2018-12-12 13:25:34,082 [10] INFO Launching 'nc2retail' was successful.
    2018-12-12 13:30:21,274 [1] INFO Launching 'nc2retail' ...
    2018-12-12 13:30:21,274 [5] INFO Checking 'Neocron Evolution 2.3' [nc2retail] ...
    2018-12-12 13:30:21,647 [5] INFO 2 application information fetched from the backend.
    2018-12-12 13:30:21,647 [8] INFO Updating install 'nc2retail' in C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-12 13:30:22,058 [8] INFO Scanning installation in folder C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-12 16:18:12,571 [1] INFO ========================================================================================
    2018-12-12 16:18:12,587 [1] INFO Starting ...
    2018-12-12 16:18:12,587 [1] INFO Core Version: 1.0.18323.5
    2018-12-12 16:18:12,587 [1] DEBUG Base Path: C:\Games\Neocron Evolution\_nclapp\
    2018-12-12 16:18:12,588 [1] DEBUG Cache Path: C:\Games\Neocron Evolution\_nclapp\Cache
    2018-12-12 16:18:12,589 [1] DEBUG AppDataPath: C:\Users\user\AppData\Local\Neocron Support Team\Neocron Launcher
    2018-12-12 16:18:12,637 [1] DEBUG Setting initialized.
    2018-12-12 16:18:13,293 [1] DEBUG IoC scan completed
    2018-12-12 16:18:16,787 [1] INFO Login in with key...
    2018-12-12 16:18:17,668 [1] INFO Restoring install information...
    2018-12-12 16:18:17,895 [1] INFO 2 application information fetched from the backend.
    2018-12-12 16:18:17,962 [1] DEBUG 1 installation(s) found.
    2018-12-12 16:18:17,982 [1] DEBUG Updating from general feed http://neocron-game.com/rss?containerid=157 ...
    2018-12-12 16:18:18,521 [1] INFO 20 feed(s) loaded
    2018-12-12 16:18:18,525 [1] DEBUG Updating from feed http://neocron-game.com/rss?containerid=30 ...
    2018-12-12 16:18:18,832 [1] INFO 20 feed(s) loaded for 'nc2retail'
    2018-12-12 16:18:19,039 [1] INFO Setting language for 'nc2retail' ...
    2018-12-12 16:18:19,088 [1] DEBUG 1 installation(s) found.
    2018-12-12 16:18:19,093 [1] DEBUG Updating from general feed http://neocron-game.com/rss?containerid=157 ...
    2018-12-12 16:18:19,238 [1] INFO 20 feed(s) loaded
    2018-12-12 16:18:19,238 [1] DEBUG Updating from feed http://neocron-game.com/rss?containerid=6338 ...
    2018-12-12 16:18:19,408 [1] INFO 20 feed(s) loaded for 'nc2test'
    2018-12-12 16:18:19,704 [1] INFO Setting language for 'nc2test' ...
    2018-12-12 16:18:19,705 [1] INFO Setting language for 'nc2retail' ...
    2018-12-12 16:18:19,705 [1] DEBUG Language for 'nc2retail' set to English
    2018-12-12 16:18:19,705 [1] INFO 2 total application(s) found.
    2018-12-12 16:18:24,588 [1] INFO Launching 'nc2retail' ...
    2018-12-12 16:18:24,594 [4] INFO Checking 'Neocron Evolution 2.3' [nc2retail] ...
    2018-12-12 16:18:24,818 [4] INFO 2 application information fetched from the backend.
    2018-12-12 16:18:24,830 [6] INFO Updating install 'nc2retail' in C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-12 16:18:27,446 [6] INFO Scanning installation in folder C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-12 16:18:46,711 [6] INFO Update successfully applied for 'nc2retail' in path 'C:\Games\Neocron Evolution\Neocron Evolution 2.3'...
    2018-12-12 16:18:46,742 [4] INFO Updating installation 'nc2retail' was succesful.
    2018-12-12 16:18:46,746 [4] INFO Setting up language for 'nc2retail' to 'English'...
    2018-12-12 16:18:46,746 [4] WARN Setting up language for 'nc2retail' to 'English'... - Language.ini not found!
    2018-12-12 16:18:46,749 [4] INFO Launching Neocron Client 'nc2retail' ...
    2018-12-12 16:18:46,752 [4] INFO Updating UPDATER.INI for 'nc2retail' ...
    2018-12-12 16:18:46,753 [4] WARN Updating UPDATER.INI for 'nc2retail' ... - INI file not found - Skipping
    2018-12-12 16:18:46,842 [4] INFO Launching Neocron Client 'nc2retail' was successful.
    2018-12-12 16:18:46,843 [4] INFO Launching 'nc2retail' was successful.
    2018-12-12 16:19:31,772 [1] INFO ========================================================================================
    2018-12-12 16:19:31,792 [1] INFO Starting ...
    2018-12-12 16:19:31,792 [1] INFO Core Version: 1.0.18323.5
    2018-12-12 16:19:31,792 [1] DEBUG Base Path: C:\Games\Neocron Evolution\_nclapp\
    2018-12-12 16:19:31,792 [1] DEBUG Cache Path: C:\Games\Neocron Evolution\_nclapp\Cache
    2018-12-12 16:19:31,792 [1] DEBUG AppDataPath: C:\Users\user\AppData\Local\Neocron Support Team\Neocron Launcher
    2018-12-12 16:19:31,838 [1] DEBUG Setting initialized.
    2018-12-12 16:19:32,333 [1] DEBUG IoC scan completed
    2018-12-12 16:19:34,364 [1] INFO Login in with key...
    2018-12-12 16:19:35,110 [1] INFO Restoring install information...
    2018-12-12 16:19:35,351 [1] INFO 2 application information fetched from the backend.
    2018-12-12 16:19:35,389 [1] DEBUG 1 installation(s) found.
    2018-12-12 16:19:35,407 [1] DEBUG Updating from general feed http://neocron-game.com/rss?containerid=157 ...
    2018-12-12 16:19:35,946 [1] INFO 20 feed(s) loaded
    2018-12-12 16:19:35,950 [1] DEBUG Updating from feed http://neocron-game.com/rss?containerid=30 ...
    2018-12-12 16:19:37,075 [1] INFO 20 feed(s) loaded for 'nc2retail'
    2018-12-12 16:19:37,260 [1] INFO Setting language for 'nc2retail' ...
    2018-12-12 16:19:37,265 [1] DEBUG 1 installation(s) found.
    2018-12-12 16:19:37,270 [1] DEBUG Updating from general feed http://neocron-game.com/rss?containerid=157 ...
    2018-12-12 16:19:37,419 [1] INFO 20 feed(s) loaded
    2018-12-12 16:19:37,419 [1] DEBUG Updating from feed http://neocron-game.com/rss?containerid=6338 ...
    2018-12-12 16:19:37,532 [1] INFO 20 feed(s) loaded for 'nc2test'
    2018-12-12 16:19:37,785 [1] INFO Setting language for 'nc2test' ...
    2018-12-12 16:19:37,786 [1] INFO Setting language for 'nc2retail' ...
    2018-12-12 16:19:37,786 [1] DEBUG Language for 'nc2retail' set to English
    2018-12-12 16:19:37,786 [1] INFO 2 total application(s) found.
    2018-12-12 16:19:42,601 [1] INFO Launching 'nc2retail' ...
    2018-12-12 16:19:42,605 [4] INFO Checking 'Neocron Evolution 2.3' [nc2retail] ...
    2018-12-12 16:19:42,812 [4] INFO 2 application information fetched from the backend.
    2018-12-12 16:19:42,831 [3] INFO Updating install 'nc2retail' in C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-12 16:19:47,572 [3] INFO Scanning installation in folder C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-12 16:20:00,711 [3] INFO Update successfully applied for 'nc2retail' in path 'C:\Games\Neocron Evolution\Neocron Evolution 2.3'...
    2018-12-12 16:20:00,754 [4] INFO Updating installation 'nc2retail' was succesful.
    2018-12-12 16:20:00,756 [4] INFO Setting up language for 'nc2retail' to 'English'...
    2018-12-12 16:20:00,757 [4] WARN Setting up language for 'nc2retail' to 'English'... - Language.ini not found!
    2018-12-12 16:20:00,759 [4] INFO Launching Neocron Client 'nc2retail' ...
    2018-12-12 16:20:00,761 [4] INFO Updating UPDATER.INI for 'nc2retail' ...
    2018-12-12 16:20:00,762 [4] WARN Updating UPDATER.INI for 'nc2retail' ... - INI file not found - Skipping
    2018-12-12 16:20:00,848 [4] INFO Launching Neocron Client 'nc2retail' was successful.
    2018-12-12 16:20:00,848 [4] INFO Launching 'nc2retail' was successful.
    2018-12-12 17:20:45,855 [1] INFO ========================================================================================
    2018-12-12 17:20:45,933 [1] INFO Starting ...
    2018-12-12 17:20:45,933 [1] INFO Core Version: 1.0.18323.5
    2018-12-12 17:20:45,933 [1] DEBUG Base Path: C:\Games\Neocron Evolution\_nclapp\
    2018-12-12 17:20:45,933 [1] DEBUG Cache Path: C:\Games\Neocron Evolution\_nclapp\Cache
    2018-12-12 17:20:45,933 [1] DEBUG AppDataPath: C:\Users\user\AppData\Local\Neocron Support Team\Neocron Launcher
    2018-12-12 17:20:45,980 [1] DEBUG Setting initialized.
    2018-12-12 17:20:46,448 [1] DEBUG IoC scan completed
    2018-12-12 17:20:50,936 [1] INFO Login in with key...
    2018-12-12 17:20:51,781 [1] INFO Restoring install information...
    2018-12-12 17:20:52,120 [1] INFO 2 application information fetched from the backend.
    2018-12-12 17:20:52,162 [1] DEBUG 1 installation(s) found.
    2018-12-12 17:20:52,182 [1] DEBUG Updating from general feed http://neocron-game.com/rss?containerid=157 ...
    2018-12-12 17:20:52,722 [1] INFO 20 feed(s) loaded
    2018-12-12 17:20:52,726 [1] DEBUG Updating from feed http://neocron-game.com/rss?containerid=30 ...
    2018-12-12 17:20:52,994 [1] INFO 20 feed(s) loaded for 'nc2retail'
    2018-12-12 17:20:53,207 [1] INFO Setting language for 'nc2retail' ...
    2018-12-12 17:20:53,211 [1] DEBUG 1 installation(s) found.
    2018-12-12 17:20:53,217 [1] DEBUG Updating from general feed http://neocron-game.com/rss?containerid=157 ...
    2018-12-12 17:20:53,401 [1] INFO 20 feed(s) loaded
    2018-12-12 17:20:53,401 [1] DEBUG Updating from feed http://neocron-game.com/rss?containerid=6338 ...
    2018-12-12 17:20:53,528 [1] INFO 20 feed(s) loaded for 'nc2test'
    2018-12-12 17:20:53,917 [1] INFO Setting language for 'nc2test' ...
    2018-12-12 17:20:53,918 [1] INFO Setting language for 'nc2retail' ...
    2018-12-12 17:20:53,919 [1] DEBUG Language for 'nc2retail' set to English
    2018-12-12 17:20:53,919 [1] INFO 2 total application(s) found.
    2018-12-12 17:50:26,163 [1] INFO Launching 'nc2retail' ...
    2018-12-12 17:50:26,168 [8] INFO Checking 'Neocron Evolution 2.3' [nc2retail] ...
    2018-12-12 17:50:26,334 [8] INFO Login in with key...
    2018-12-12 17:50:26,576 [8] INFO 2 application information fetched from the backend.
    2018-12-12 17:50:26,586 [3] INFO Updating install 'nc2retail' in C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-12 17:50:28,120 [3] INFO Scanning installation in folder C:\Games\Neocron Evolution\Neocron Evolution 2.3 ...
    2018-12-12 17:57:41,875 [3] INFO Update successfully applied for 'nc2retail' in path 'C:\Games\Neocron Evolution\Neocron Evolution 2.3'...
    2018-12-12 17:57:41,918 [8] INFO Updating installation 'nc2retail' was succesful.
    2018-12-12 17:57:41,920 [8] INFO Setting up language for 'nc2retail' to 'English'...
    2018-12-12 17:57:41,921 [8] WARN Setting up language for 'nc2retail' to 'English'... - Language.ini not found!
    2018-12-12 17:57:41,960 [8] INFO Launching Neocron Client 'nc2retail' ...
    2018-12-12 17:57:41,962 [8] INFO Updating UPDATER.INI for 'nc2retail' ...
    2018-12-12 17:57:41,963 [8] WARN Updating UPDATER.INI for 'nc2retail' ... - INI file not found - Skipping
    2018-12-12 17:57:42,735 [8] INFO Launching Neocron Client 'nc2retail' was successful.
    2018-12-12 17:57:42,743 [8] INFO Launching 'nc2retail' was successful.

  4. #4
    Neocron Support Team Xanthos's Avatar
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    Default

    There are some files missing.
    Please start your Launcher, right click the Client icon and select „repair and clean up“ - should work after this procedure.
    Xanthos
    Management • Content Development
    Neocron Support Team
    N E O C R O N - G A M E . C O M

    »Don't scream, don't cry, just enjoy the pain!«

    DOWNLOAD NEOCRON • PLAY NEOCRON • FACEBOOK • TWITTER • DISCORD • GET SUPPORT • FORUM RULES • RULES OF CONDUCT

  5. #5
    Neocron Apartment Guide
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    Default

    Thanks, it's running now but when I try and login I get Account Expired'?

  6. #6
    Neocron Support Team Xanthos's Avatar
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    Quote Originally Posted by 5150 View Post
    Thanks, it's running now but when I try and login I get Account Expired'?
    Login to our Webpage neocron-game.com and accept the new Privacy Policy, after this your account is functional.


    X.
    Xanthos
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    N E O C R O N - G A M E . C O M

    »Don't scream, don't cry, just enjoy the pain!«

    DOWNLOAD NEOCRON • PLAY NEOCRON • FACEBOOK • TWITTER • DISCORD • GET SUPPORT • FORUM RULES • RULES OF CONDUCT

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