Nidhogg, that is only true if they are actually REPAIRING things.Originally Posted by Nidhogg
5 days is more than enough time to get things back to square one. You have not given any specific reasoning as to all this downtime and are treating us like we are fools. All your input here the only 2 posts you've given that even remotely comes close to being helpful are these, which still doesnt come close to explaining the amount of downtime or the specific issues KK is facing"...major hardware outage" what do you mean , like your entire office building was hit by a meteor destroying everything?Originally Posted by Nidhogg
&OK, so no loss of items, but what is taking 5 days to restore then? Did you guys find some old equipment and have to re-program everything using punch-cards?Originally Posted by Nidhogg
It takes 2 of our Implementation Engineers 2 complete days to fully implement a NEW client of 10 seats or less, thats 10 PC's, 1-2 servers, routers, switches, and backend VPN tunneling, remote backup, and data conversion/transfer from existing equipment to the new hardware. An additional day is used for a Field Technician for new user orientation/training and documentation to be incorporated into the helpdesk.
So answer us please, what is really going on, Nidhogg? Stop bashing those who are struggling to find reasoning for this, when you and the rest of KK staff are keeping a very tight lip.