game crashing

everytime I tried to get into the game recently it crashes. is there a go to fix. happens right after i click start

Problem signature:
Problem Event Name: APPCRASH
Application Name: neocronclient.exe
Application Version: 0.0.0.0
Application Timestamp: 5b40e47d
Fault Module Name: gamebase.dll
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 5b40e478
Exception Code: c0000005
Exception Offset: 00011077
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Heyho,
This happened before?
Is this a fresh install or an old one?

Please post your applog.txt (Launcherfolder „_nclapp“) and error.log (NC Mainfolder „Logs“).

You can also try this:
- start with Admin rights
- select clean up and repair by right clicking the client symbol at the Launcher

ok now saying account is expired.

Which means you have to login to our webpage and accept the privacy policy.


X.