Originally Posted by Kamuix99
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This very simple principle should be logic and understandable even to those in here who say "Let Kirk/KK all the time he needs to give us an reply bla bla". Nope! By not talking with the community things had gone out of hand before. Even if he hasn't anything specific or new, he still can write "We are working on it" and show presence. People will lose confidence and emotional binding if there is no feedback. A good sales will keep up the contacts to his/her customers, even if they don't have an demand atm. They may have later, and then will come again, rather then going away to the competition.