RayBob
07-05-04, 22:10
Several weeks ago I had a problem with an NPC while trying to do research missions. I started a help ticket and within 60 minutes a person with the title Trial Gamemaster contacted me, respawned the NPC, and stood there while I tested it. Excellent service.
Today, I am trying to complete an epic on Saturn but an NPC is missing. Two other people from the same faction are stuck at that point with me also. I started a help ticket the way I was supposed to and pissed about for an hour or so and watched my place in the queue move up to number one. I then logged off to do other stuff. I just came back now and nothing has been fixed. I have been number one in the help queue for 7 hours!
This is unacceptable. An MMO is a 24 hours business. A hotel is a 24 hour business. You can’t ring the bell for service and stand at the front desk for 7 hours waiting for someone to check you in.
Today, I am trying to complete an epic on Saturn but an NPC is missing. Two other people from the same faction are stuck at that point with me also. I started a help ticket the way I was supposed to and pissed about for an hour or so and watched my place in the queue move up to number one. I then logged off to do other stuff. I just came back now and nothing has been fixed. I have been number one in the help queue for 7 hours!
This is unacceptable. An MMO is a 24 hours business. A hotel is a 24 hour business. You can’t ring the bell for service and stand at the front desk for 7 hours waiting for someone to check you in.