Carinth
04-12-03, 22:22
Somehow kk is not receiving any info from the players about the rampant crashes. I believe this is because of how Neocron works currently. When you fatal, it creates the callstack.log which is what you're supposed to mail to the apropraite email address. Yet when most players fatal, they were in the middle of doing something and they are going to immediatly log back in. The log sits there until we crash again and it's overwritten. Couldn't we find a way to streamline this? Maybe a small app that extracts the log and mails it to kk. When you crash, you run the app and return to neocron. This may seem like we're being lazy, but I'm pretty sure most of us would be more inclined to just double click a program rather then open up our email and submit a crash report. At the very least you would have proof to backup your claims that Neocron is relatively crash free. Even better you'd find that there really is a problem and fix it before you introduce the new players to Neocron.
My other beef is with Bug submission. There are 3 ways to report a bug, that I know of. There is an ingame interface, the web forum here, and happening to find a GM/KK employee and telling them. The third method is the most likely to actualy get something done about it and also the rares to happen. The forum bugtracker is a black hole, you report bugs and others might agree with you. Then nothing comes of it. Your post gathers dust until It's replaced by somene new posting the same bug. The ingame bugtacker I've only tried a few times, there is even less feedback there. If your bug is major enough you can also mail kk directly, you might get some response or might not. I know of people who have submitted hacks and exploits multiple times and nothing has changed.
We need one absolute method of reporting bugs, not several with varrying results. There also need to be feedback, even if it's a simple (we already know about this bug or thank you for submitting a new bug, we will look into it). Bugs are of course prioritized based on how game breaking they are, so your bugs may not appear in patch notes anytime soon... but you know kk is aware of it. It's really suprising how often bugs we think of as well known or common, actualy aren't known by kk.
I feel there is a real miscommunication going on here between kk and the players. If we are given an easy way to report problems, then we can give kk proof that we're having problems. Currently problem reporting is rather ambiguous, what exactly are you supposed to do, where do you do it at, etc. It also involves some work on the player's part, which most aren't willing to spend. So why not improve the system and make it easy to submit problems.
My other beef is with Bug submission. There are 3 ways to report a bug, that I know of. There is an ingame interface, the web forum here, and happening to find a GM/KK employee and telling them. The third method is the most likely to actualy get something done about it and also the rares to happen. The forum bugtracker is a black hole, you report bugs and others might agree with you. Then nothing comes of it. Your post gathers dust until It's replaced by somene new posting the same bug. The ingame bugtacker I've only tried a few times, there is even less feedback there. If your bug is major enough you can also mail kk directly, you might get some response or might not. I know of people who have submitted hacks and exploits multiple times and nothing has changed.
We need one absolute method of reporting bugs, not several with varrying results. There also need to be feedback, even if it's a simple (we already know about this bug or thank you for submitting a new bug, we will look into it). Bugs are of course prioritized based on how game breaking they are, so your bugs may not appear in patch notes anytime soon... but you know kk is aware of it. It's really suprising how often bugs we think of as well known or common, actualy aren't known by kk.
I feel there is a real miscommunication going on here between kk and the players. If we are given an easy way to report problems, then we can give kk proof that we're having problems. Currently problem reporting is rather ambiguous, what exactly are you supposed to do, where do you do it at, etc. It also involves some work on the player's part, which most aren't willing to spend. So why not improve the system and make it easy to submit problems.