Archeus
02-12-03, 12:00
I don't think this is the problem as I am sure I did all this and doesn't explain why it doesn't crash in fullscreen but can someone else confirm and I'll ask Zonelabs to look at it again?
----------------
This Information Applies to
ZoneAlarm Pro ZAP
ZoneAlarm Plus ZA+
Summary
I am having a problem playing an Online Game with ZoneAlarm running.
Solution
If you are having problem getting an online game to run properly,
the first thing to do is to check the game's help files or support
site. Try searching for the word ZONEALARM, if that does not show
anything, try the word FIREWALL. Follow those instructions. For
generic firewall information, use the instructions below that apply
to the manufacturer's instructions:
1) Many games run in 'exclusive' full screen mode. This prevents
ZoneAlarm Alerts, as well as normal windows error messages, from
appearing. When you are unable to see a ZoneAlarm Alert while you
are playing a full screen game there are a few things you can do to
attempt to remedy the problem:
- Set your game to run in a window. This will allow you to see the
alert if the game is running in a resolution lower than your
desktop. If your mouse is locked to the game try pressing the
windows key, and you should be able to use the mouse to click on the
alert. Then simply reset the game to run full screen after allowing
it Internet access. Check the game documentation or support site for
information on how to run the game in a window.
- Change your rendering mode to 'Software Rendering'. This will
allow Windows to overlay the ZoneAlarm Alert on top of your game
screen. After allowing Internet access, you can change back to your
preferred rendering device. Check the game documentation or support
site for information on how to change this.
- Press Alt-Tab to toggle back into windows. This leaves the game
running, but allows you to respond to the alert. Once you have
allowed Internet access you press Alt-Tab again to restore your
game. This may cause some applications to crash, especially if you
are using Glide or OpenGL; however, the problem should be corrected
the next time you run the game. Sometimes you can use Alt-Enter in
the place of Alt-Tab.
2) Some games require that you add the manufacturer's game servers
to your Trusted Zone (by name, IP address, IP range or any
combination). You should be able to find this information in the
game documentation, or from the game manufacturer's web site. Please
do the following to add a trusted Host/Site, IP Address or IP Range
to your Trusted Zone.
- Click on Firewall -> Zones -> Add
- Select IP Address, subnet, IP range, or site. (a range cannot be
larger than a subnet)
- Under Description, enter a name or description.
- Enter the Host/Site, IP Address, subnet or Range.
- Click OK.
You should add ALL of the information as stated by the manufacturer
in order to avoid connection problems.
3) Some online games require specific ports to be opened. You can
learn more about these requirements within the documentation for
your game, or from the manufacturer's web site. Click on Firewall
->
Main -> Internet Zone -> Custom button. Scroll down to the
appropriate port type, TCP or UDP and Incoming or outgoing. Check
the box next to the appropriate port and a text box will appear
where you can enter the port number(s) below. Type the port number
or range (i.e. 6970-7070) you would like opened.
4) You can add the program before you run it. Check with the
manufacturer's support site for the name of any executable programs
that will require access. In the Programs panel, scroll down to the
white area at the bottom of the programs list. Right-click and
highlight Add Program. Browse to the directory that contains the
executable you are looking for and click Open.
You can also specify the default behavior of new applications, to
allow it access without asking (however, you should turn this back
to the default of Ask, or else Deny once you have the program listed
and configured). Go to Program Control -> Main -> Advanced
button ->
Access Permissions tab; change all settings to Accept, and click
Apply. Start the game, connect to the Internet, stay connected for
several minutes, then disconnect. Check the Program settings for the
game.
5) If you are using Voice Over IP (Dialpad, game and chat software
voice ability, etc), there are several ways you can use this feature
with ZA+/ZAP running.
- You will need to give the program access rights, and Server
rights. If you know the actual IP address of the person or system
that you will be talking to, you can try adding that IP address to
your Trusted Zone, and then the program will only require those
rights for Trusted Zone. Otherwise you will need to open ports in
the firewall to accept incoming requests.
NOTE - If you plan to host your own game, the information in 5)
above will also work.
In some cases you may need to drop the Internet Zone to Medium while
playing. Setting the Internet security level to medium does not
leave you unprotected, as ZoneAlarm, in addition to its firewall
capabilities, provides protection against hackers through its unique
application control feature. Our product only allows applications
the user specifically approves to communicate through the Internet.
Our two measures of security taken together provide the utmost
protection for our users.
Additional keywords
Appli73, pogo, Unreal Tournament, Asheron's Call 2, AC2, Soldier of
Fortune, Scrabble, MSN Game Zone
NOTE - Links to sites other than zonelabs.com are provided for the
convenience of our users. Zone Labs does not provide, and is not
responsible for, the content users may find on such sites.
----------------
This Information Applies to
ZoneAlarm Pro ZAP
ZoneAlarm Plus ZA+
Summary
I am having a problem playing an Online Game with ZoneAlarm running.
Solution
If you are having problem getting an online game to run properly,
the first thing to do is to check the game's help files or support
site. Try searching for the word ZONEALARM, if that does not show
anything, try the word FIREWALL. Follow those instructions. For
generic firewall information, use the instructions below that apply
to the manufacturer's instructions:
1) Many games run in 'exclusive' full screen mode. This prevents
ZoneAlarm Alerts, as well as normal windows error messages, from
appearing. When you are unable to see a ZoneAlarm Alert while you
are playing a full screen game there are a few things you can do to
attempt to remedy the problem:
- Set your game to run in a window. This will allow you to see the
alert if the game is running in a resolution lower than your
desktop. If your mouse is locked to the game try pressing the
windows key, and you should be able to use the mouse to click on the
alert. Then simply reset the game to run full screen after allowing
it Internet access. Check the game documentation or support site for
information on how to run the game in a window.
- Change your rendering mode to 'Software Rendering'. This will
allow Windows to overlay the ZoneAlarm Alert on top of your game
screen. After allowing Internet access, you can change back to your
preferred rendering device. Check the game documentation or support
site for information on how to change this.
- Press Alt-Tab to toggle back into windows. This leaves the game
running, but allows you to respond to the alert. Once you have
allowed Internet access you press Alt-Tab again to restore your
game. This may cause some applications to crash, especially if you
are using Glide or OpenGL; however, the problem should be corrected
the next time you run the game. Sometimes you can use Alt-Enter in
the place of Alt-Tab.
2) Some games require that you add the manufacturer's game servers
to your Trusted Zone (by name, IP address, IP range or any
combination). You should be able to find this information in the
game documentation, or from the game manufacturer's web site. Please
do the following to add a trusted Host/Site, IP Address or IP Range
to your Trusted Zone.
- Click on Firewall -> Zones -> Add
- Select IP Address, subnet, IP range, or site. (a range cannot be
larger than a subnet)
- Under Description, enter a name or description.
- Enter the Host/Site, IP Address, subnet or Range.
- Click OK.
You should add ALL of the information as stated by the manufacturer
in order to avoid connection problems.
3) Some online games require specific ports to be opened. You can
learn more about these requirements within the documentation for
your game, or from the manufacturer's web site. Click on Firewall
->
Main -> Internet Zone -> Custom button. Scroll down to the
appropriate port type, TCP or UDP and Incoming or outgoing. Check
the box next to the appropriate port and a text box will appear
where you can enter the port number(s) below. Type the port number
or range (i.e. 6970-7070) you would like opened.
4) You can add the program before you run it. Check with the
manufacturer's support site for the name of any executable programs
that will require access. In the Programs panel, scroll down to the
white area at the bottom of the programs list. Right-click and
highlight Add Program. Browse to the directory that contains the
executable you are looking for and click Open.
You can also specify the default behavior of new applications, to
allow it access without asking (however, you should turn this back
to the default of Ask, or else Deny once you have the program listed
and configured). Go to Program Control -> Main -> Advanced
button ->
Access Permissions tab; change all settings to Accept, and click
Apply. Start the game, connect to the Internet, stay connected for
several minutes, then disconnect. Check the Program settings for the
game.
5) If you are using Voice Over IP (Dialpad, game and chat software
voice ability, etc), there are several ways you can use this feature
with ZA+/ZAP running.
- You will need to give the program access rights, and Server
rights. If you know the actual IP address of the person or system
that you will be talking to, you can try adding that IP address to
your Trusted Zone, and then the program will only require those
rights for Trusted Zone. Otherwise you will need to open ports in
the firewall to accept incoming requests.
NOTE - If you plan to host your own game, the information in 5)
above will also work.
In some cases you may need to drop the Internet Zone to Medium while
playing. Setting the Internet security level to medium does not
leave you unprotected, as ZoneAlarm, in addition to its firewall
capabilities, provides protection against hackers through its unique
application control feature. Our product only allows applications
the user specifically approves to communicate through the Internet.
Our two measures of security taken together provide the utmost
protection for our users.
Additional keywords
Appli73, pogo, Unreal Tournament, Asheron's Call 2, AC2, Soldier of
Fortune, Scrabble, MSN Game Zone
NOTE - Links to sites other than zonelabs.com are provided for the
convenience of our users. Zone Labs does not provide, and is not
responsible for, the content users may find on such sites.