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kurai
01-08-03, 10:48
Had a helpdesk ticket outstanding for a week now, and a chase mail to supportwatch@ not responded to after 24 hours.

Do I need to mail supportwatchwatch or something ?

*knock knock* HELLOOOOO ! WAKEY WAKEY ! Anyone home ?

\\Fényx//
01-08-03, 11:08
Originally posted by kurai
Had a helpdesk ticket outstanding for a week now, and a chase mail to supportwatch@ not responded to after 24 hours.

Do I need to mail supportwatchwatch or something ?

*knock knock* HELLOOOOO ! WAKEY WAKEY ! Anyone home ?

lol, Just Email Odin with your ticket number

Lord Mansion
01-08-03, 11:45
Originally posted by \\Fényx//
lol, Just Email Odin with your ticket number

No use.

Nidhogg
01-08-03, 11:47
PM me with the ticket number and I'll see if I can round someone up.

N

Clothing_Option
01-08-03, 21:58
[Ticket#: 2003072211000563] RE: Combat level questio [...]

I believe so i sent in the above ticked over a week ago to tech supporto_O

G.0.D.
01-08-03, 22:03
2003072211000563th place in line.... poor guy has a wait ahead of him! :lol: :lol:

msdong
01-08-03, 22:11
Originally posted by Clothing_Option
[Ticket#: 2003072211000563] RE: Combat level questio [...]
..

hell, now i know why the helpdesk need so much time. if everyone ask about their combatlevel or weapon stats there must be a 1000 tickets a day ....

thats not against you C_O

Clothing_Option
01-08-03, 22:53
Originally posted by msdong
hell, now i know why the helpdesk need so much time. if everyone ask about their combatlevel or weapon stats there must be a 1000 tickets a day ....

thats not against you C_O

Hey it was a legitimate question about the game

KidWithStick
01-08-03, 23:01
i sent one in 4-5 days ago and havnt got a reply yet.

Mattimeo
02-08-03, 00:50
I sent one in for one issue, had it fixed same day, sent one in for another issue, still no response, in the meantime, had another issue, fixed same day I sent it in, I think they're ignoring my second problem..

kurai
07-08-03, 07:42
Dear support people, or people who can contact support people, or people who can hire support people, or people who can answer an e-mail and pretend to be a support person, or people who clean the KK offices and could give a better impression of being a support person ...

Well - guess what.... It's now 2.5 weeks since the problem cropped up and I contacted ingame support
2 weeks since I mailed helpdesk
1 week since I mailed supportwatch
6 days since I PM'ed Odin
...and nothing has happened. At all.

Well done guys. Impressed. Very impressed.

:rolleyes: <--- that is a "sarcastic" smiley, just in case you are at all confused.

Ticket number is # 2003072511000709, in case rats have eaten your inboxes or aliens from the planet Zogg have erased your memories with their fiendish "Ignore him, and he'll go away Ray".

I have been very patient so far, considering nature & scale of the problem. Can you tell that the patience is running out ? :mad:

ShreW
07-08-03, 08:02
I feel your pain.. i sent 3 emails in two weeks ago. nothing. got tickets for all of them :\

sad thing is, i cant play at ALL until its fixed. luckly ive been busy or id complain more.

Odin
07-08-03, 09:21
Kurai your original ticket was answered. You didn't like the response and that was the end of it. There is no 'negotiating' those terms.

Anyone else who hasn't got a response to their ticket can PM me. If your just sending in basic questions to helpdesk though they will not be answered. Helpdesk is NOT an information desk.