Returning player, can't create character

[Vorak]

After choosing a class and name then 'Next', it says I must wait 17 minutes before creating a character. My pasword doesn't contain any of shown symbols.

How do I get into the game?

[Trivaldi]

Please refer to the following amendment from this thread: http://forum.neocron.com/showthread.php?145536-Account-Management-available

Some account passwords may lead to a "Wait 17 minutes..." error on character creation. Please change your password and make sure the new password does not contain the "#" character. You can do this here:
http://launcher.neocron.com/account_edit
If you're certain you do not have a # in your password please email account@neocron.info so we can take a look at the account and identify any other issues.

Cheers,

[Vorak]

I sent an email to helpdesk@necron.info but guess that was the wrong one. I'll resend it to the account@neocron.info one.

[Trivaldi]

helpdesk@ is perfectly acceptable :) for a full run down of our support routes check out this information: http://forum.neocron.com/announcement.php?f=2&a=423