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Danae
05-03-12, 15:30
ACCOUNT ISSUES

I realise there are many of you having problems with your game accounts and you need assistance. Please email account@neocron.info and understand there will be delays in responding to each of you while we continue to optimise the account system on the new server :) Until Account Management is fully functional, know we may not be able to help with some problems, but we will do our best.

The account management database needs reworked in order for a better account creation/maintenance experience and to be compatible with the new servers. So please bear with us. Your emails are not going unanswered because you're being ignored they are simply queued until we are able to answer them truthfully and with swiftly.

Please also remember when contacting us for game account help we need your account name.

Please also regard this thread: http://forum.neocron.com/showthread.php?t=144793 for the answer to many frequently asked account questions.

Thank you for your understanding and patience.

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FORUM TROUBLE

If you have a forum account issue, which you are unable to fix yourself, please email account@neocron.info. Remember to email your forum account name with each mail (it saves me asking you in the follow-up email "what is your forum account name?" :P)

Thank you all!

Danae