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View Full Version : Is NC Support closed on weekends?



bibliotequa
04-11-06, 17:23
Just wondering if the customer support services are available on weekends, specifically account@neocron.com. Anyone know for sure? Last time I emailed them they got back to me in like 15 minutes, this time though it's been over an hour and the only response has been the automated ticket number. Will my issue have to wait until Monday o_O ?

CMaster
04-11-06, 18:17
Just wondering if the customer support services are available on weekends, specifically account@neocron.com. Anyone know for sure? Last time I emailed them they got back to me in like 15 minutes, this time though it's been over an hour and the only response has been the automated ticket number. Will my issue have to wait until Monday o_O ?

I think the answer is yes it is. I can't say for sure though.

Nidhogg
04-11-06, 19:00
Neocron support runs 7 days a week so you're probably in a queue. We expect to answer support enquiries within 24 hours so feel free to PM me your ticket number if you don't hear from us within that time.

N