Click2pay and why its not worth it...

[Praetorian]

I wanted to take a look in and see how things are with Neocron, and I reactivated. Realising that it was my old creditcard (now expired) on click2pay, i went there and added my new card. Now the trouble started.

I cannot delete the old card nor make the new card the main card from the interface. I sent them a mail regarding this problem on the 21st about it. I get a reply on the 29th... thats 8 days. 8 days to reply to my mail? Are you kidding me? But thats not all... I read the mail... and heres how it goes:

> Dear Mr xxx,
>
> Thank you for contacting the CLICK2PAY Service Team.
>
> Unfortunately, we cannot change your default payment method to your newly
> registered credit card yet. In order to be able to do so we kindly ask you
> to send us a copy of the front of your newly registered card.
>
> You may either fax the copy to 011 49 30 300 110 xxx or reply to this
> email and attach the scanned image of the card.
>
> We will change your default payment method after we have received and
> verified the copy.
>
> Thank you for your understanding!

Seriously? I basically wrote an answer stating that they could try all they want to get money from the old expired card or accept the fact i contacted them about my new card. That its the same name on both cards dont seem to make any impression on them... :wtf:

If they dont do that, I'm never coming back. Period. And take a guess if others will if they face this when attempting to reactivate... The sooner you get a solution to the payment method the better, i just cant believe that people still have to face click2pay since the release of NC2...

Regards,
Praetorian
The Green Machine

[phunqe]

Same here. I was going to activate at least one of my old accounts, but if I have to do that I won't bother. I can change my credit cards on all other internet payment sites I use, so what is their problem.

Cya when C2P is gone or fixed.

[Terayon]

Why not use a bank card with pbc?

[Nidhogg]

Make sure you tell them the card is for use with Neocron. C2P have a lower level of checking for us. Also, please contact account@neocron.com and ask them to assist.

N

[phunqe]

Make sure you tell them the card is for use with Neocron. C2P have a lower level of checking for us. Also, please contact account@neocron.com and ask them to assist.

N

Thanks for the tip, we'll check that out.

[Praetorian]

Roger wilco

[ashley watts]

Click2Cry, Why does everyone have problems with it :( , it's extremly off putting for new customers, Is there any conformation that your trying find a new pay service niddy ? Im sure you said somewhere that your doing the best to change providers are somthing :confused:

[Nidhogg]

Absolutely. We've arranged a deal with a third payment provider which we hope will go live with the release of NC 2.2.

N

[silent000]

ugh will it mean convincing my um to give me her credit card again =/

[YA5]

Absolutely. We've arranged a deal with a third payment provider which we hope will go live with the release of NC 2.2.

N
Nice to hear that!

Hope it will be easier to create a payable Acc - for more Players!

Hoffentlich geht dann auch der Bankeinzug ... :cool:

[james_finn]

Praetorian failing the e-mailing option, find a phone number on their website and phone them through skype (or a land line). Then keep phoning them until it gets fixed - 15 mins on the phone and my accounts worked ;)


/Delphi

[bluelights]

i was also about to return and pay a new sunscription, however click2pay are a nightmare, and i dont beleive i should have to go through the 2 week ordeal just to pay to play a game, i am very suprised KK have not made available at the very least paypal subscriptions,, it is very easy to integrate to the neocron account site !!

i will come back as soon as an alternative payment is made available,, PBC i have tried everywhere to get,,

br

[Masentaja]

I just used pbc, c2p can suck my vacuum cleaner.

[Dead Bodies]

Paypal is great why not make that a second payment provider? I havent played since c2p charged me for 6months x 2 accounts and then charged me for that month x2 regular cost as soon as i get my 6 free months ill sure be back :) :D

[nellus]

I have always phoned C2P using skype because im a cheapskate and have had any problems or new cards authorised and set as default card within 3 or 4 minutes. I have always found them very helpfull.

[Assimilator]

I have always phoned C2P using skype because im a cheapskate and have had any problems or new cards authorised and set as default card within 3 or 4 minutes. I have always found them very helpfull.

Same. So long as you're talking to them via phone... Things usually get taken care of quickly.

[Dead Bodies]

Questions about Click2Pay? Our customer service will help you!
Send us an email at: service@click2pay.com
or call us
US Tollfree: 1-888-254-2729
International: 0049 30 300 11 01 00.


Half the time i cant understand them, the other half their UN helpful You have to fight for 40 min to even speak to a supervisor and their even dumber then the techs.

[netster]

International: 0049 30 300 11 01 00. <== Today that guys are doing "an update" ... to excuse that they do NOT want my money. i try to get my old account up now for 2 days. and after i told account@neocron.com, that i remember the password+i wanna reactivate it, noones replying .... indeed somethings very wrong at that point.

[Dogface]

I've had a similar problem, I tried to change payment cards via email first, I didn't get a reply so I phoned them a few days later and said I wanted to change the payment card for my Neocron game account. We went and got it sorted and she said the account will be ready within 2-3 minutes. It wasn't ready. I don't understand what could have gone so wrong within that 2-3 minutes that could stop me logging in?
I waited a day or so and emailed KK support on Sunday, I didn't get a reply from them on the matter until I PM'd Odin, 1 day 4 hours later after I sent the support email (I don't mind about the delay at all, given it was a Sunday) he emailed back saying that the account remains closed on C2P's side and he's told them to contact me.

Well, guess what? They haven't contacted me yet. This was 24 hours ago they were told. Looks like I'll have to phone back.

Not been able to log in since Thursday.

[Xian]

I had a similar problem except my card wasn't even accepted as a payment method in the first place.

E-mailing c2p & account@neocron.com (with the latter even forwarding my emails on with a cover letter for c2p to see) resulted in being totally ignored for an entire month. When they finally replied (only to account, mind you) they actually lied through their teeth and said they'd been in contact with me regarding the issue!

Trying by phone just resulted in headache and, after twenty minutes, a recommendation that I "try using e-mail to resolve the issue" :rolleyes:

Upon hearing those two hilariously untrue & frankly childish statements, I went through pbc/paypoint - reactivated in 5 mins!

[Brammers]

Absolutely. We've arranged a deal with a third payment provider which we hope will go live with the release of NC 2.2.

N

I am glad you got a deal with the third payment provider. What concerns me is you saying "which we hope will go live"

Serriously in KK someone needs to say "It must go live with the release of NC 2.2" Getting the thrid payment system working before the NC2.2 release would be just as welcome better, since there are players who are happy to want to play NC2.1.

[a4nic8er]

I want to pay by credit card for 2 accounts. Click2Pay stuffed up the details on my updated credit card (wouldn't have happened if they allowed users to edit their own details). Click2pay created the problem on 8th October, didn't inform me there was a problem (I discovered that when my accounts were cancelled). Click2Pay don't want to communicate, let alone actually fix the problem.

I have given up - they have lost another customer for Reakktor.

PayByCash is not an option - it is too expensive (it would end up costing me almost double to go through them, and I am on a very limited income).

REAKKTOR, why wait to get a 3rd payment method running, when Click2Pay are losing you customers so rapidly? Get PayPal now.

Here's a copy of the emails sent between me/nc2/click2pay (latest at top -oldest at bottom).

Date: Saturday, November 25, 2006 10:49 AM
From: "a4" <a4nic8er>
To: "Settlement Team" <settlement.click2pay@click2pay.com>
Cc: <account@neocron.com>; <service@click2pay.com>
Subject: Re: [Ticket#: 2006111910003519] CLICK2PAY


Mr Broadbent,

You stated, "Our system should recognise the registration of your credit card if you register another CLICK2PAY Account through the NEOCRON website."

It doesn't. I have tried again (using yet another email address). Still gives "invalid credit card number".

I give up. Congratulations on losing Reakktor another customer.

Click2Pay have to be the most incompetent, inept, inefficient company I have ever had the misfortune to deal with. I look forward to not dealing with you ever again.

Under Directive 95/46/EC of the European Parliament, section VII, article 14, I hereby state my objection to any information pertaining to me being disclosed to any third parties for any reason or used by any parties for the purposes of direct marketing. I also request that you delete all my information from your systems and database(s).

Craig Robinson

----- Original Message -----
From: "Settlement Team" <settlement.click2pay@click2pay.com>
To: "a4" <a4nic8er>
Sent: Friday, November 24, 2006 10:05 PM
Subject: [Ticket#: 2006111910003519] CLICK2PAY


> Dear Mr Robinson,
>
> Thank you for contacting the CLICK2PAY Service Team.
>
> Our system should recognise the registration of your credit card if you register
> another CLICK2PAY Account through the NEOCRON website.
>
> We apologise for the inconvenience that this may cause however this is the only
> option that we can offer you.
>
> Should you have further questions about the information given above, please reply
> directly to this email, including our original text and ticket number. This will
> help us to deal with your inquiry much faster.
>
> Thank you for using CLICK2PAY.
>
> Kind regards
>
> Francis Broadbent
> CLICK2PAY Service Team
**********************************************************************
> Questions about CLICK2PAY? Our Service Team will assist you!
> Email: service@click2pay.com
> US Toll-free: 1-888-254-2729
> International: +49 30 300 110 100
>
> CLICK2PAY
> The way to pay.
**********************************************************************
> "a4" <a4nic8er> wrote:
>
>> Iam so annoyed at this farcical situation that I have reactivated one
>> Neocron2 subscription using my old Click2Pay account (which I asked you to
>> delete, and currently has no payment method). At least I will finally
>> get to play one of my Neocron2 accounts for a few days untill you cancel it
>> again!
>>
>> I have another Neocron2 subscription which may be used for any further
>> attempts to set up credit card payment on the new Click2Pay account you
>> instructed me to set up.
>>
>> I don't understand what is wrong with your system that keeps refusing my
>> perfectly valid credit card. I highly recommend that Click2Pay and/or
>> Reakktor look into accepting payment through PayPal. It would certainly
>> make my life a lot easier!
>>
>> Regards
>> Craig Robinson
>>
>>
>> ----- Original Message -----
>> From: "a4" <a4nic8er>
>> To: "Settlement Team" <settlement.click2pay@click2pay.com>
>> Cc: <account@neocron.com>
>> Sent: Friday, November 24, 2006 10:20 AM
>> Subject: Re: [Ticket#: 2006111910003519] CLICK2PAY
>>
>>
>> >I have done as instructed and still get "invalid cedit card number"
>> >
>> > I had to use a different email address as I got "user name already in use"
>> > when attempting to use this one again. I assume this is because you have
>> > not deleted my previous Click2Pay account. Perhaps that is also why I get
>> > the same "invalid credit card number" response?
>> >
>> > ----- Original Message -----
>> > From: "Settlement Team" <settlement.click2pay@click2pay.com>
>> > To: <a4nic8er>
>> > Sent: Thursday, November 23, 2006 11:04 PM
>> > Subject: [Ticket#: 2006111910003519] CLICK2PAY
>> >
>> >> Dear Mr Robinson,
>> >>
>> >> We must ask that you register a second CLICK2PAY Account(In the next 24
>> >> hours) through the NEOCRON website. You will then be able to give in your
>> >> updated credit card information.
>> >>
>> >> We have terminated your two subscriptions which will allow you to
>> >> register them through the new CLICK2PAY Account.
>> >>
>> >> We apologise for the inconvenience that this may cause.
>> >>
>> >> Should you have further questions about the information given above,
>> >> please reply directly to this email, including our original text and
>> >> ticket number. This will help us to deal with your inquiry much faster.
>> >>
>> >> Thank you for using CLICK2PAY.
>> >>
>> >> Kind regards
>> >>
>> >> Francis Broadbent
>> >> CLICK2PAY Service Team
**********************************************************************
>> >> Questions about CLICK2PAY? Our Service Team will assist you!
>> >> Email: service@click2pay.com
>> >> US Toll-free: 1-888-254-2729
>> >> International: +49 30 300 110 100
>> >>
>> >> CLICK2PAY
>> >> The way to pay.
**********************************************************************
>>
>

[a4nic8er]

Date: Monday, November 20, 2006 2:14 AM
From: Neocron Support <otrs@mail.reakktor.info>
To: service@click2pay.com
Cc: a4nic8er
Subject: Re: [Ticket#xxxxxx[snip]xxxxxx] Credit Card Problem
Size: 15 KB

Click2Pay Team,

I want everything in your power done to assist this customer. They have one
credit card, they want to use it, please make sure they are able to do so.

With kind regards,

Jolene Reid,

R E A K K T O R . C O M
A Division of 10tacle Studios AG

Walderseestr. 30
30177 Hannover
Germany, EUROPE

---- Forwarded message from "a4nic8er" <a4nic8er> ---

From: "a4nic8er" <a4nic8er>
To: "Settlement Team" <settlement.click2pay@click2pay.com>,
<service@click2pay.com>
Cc: <account@neocron.com>
Subject: Fw: [Ticket#: xxxxxx[snip]xxxxxx] CLICK2PAY - Neocron
Date: 2006-11-17 03:22:20

> Hello,
> Can you please tell me what, if anything, is being done to fix my problem?
> Or am I being ignored now?
>
> I have only one credit card and it is working with other traders (I
> purchased software using it through PayPal 3 days ago and that transaction
> has been processed by my bank).
> The problem seems to be at your (Click2Pay) end.
> I have checked with my bank and they see no reason for any problem.
>
> This continual lack of assistance or communication is causing me frustration
> and anger.
> I have been trying several times a day to create a new payment method in my
> account on your Click2Pay site, but always get "Invalid credit card number".
> I repeat: My credit card is fine; the problem is at your end.
>
> !
> Craig Robinson
> PAN: [snip]
>
>
> ----- Original Message -----
> From: "a4nic8er" <a4nic8er>
> To: "Settlement Team" <settlement.click2pay@click2pay.com>
> Cc: <account@neocron.com>
> Sent: Tuesday, November 14, 2006 9:48 PM
> Subject: Re: [Ticket#: xxxxxx[snip]xxxxxx] CLICK2PAY - Neocron
>
>
> > Francis,
> >
> > I am sorry but that is not good enough. There is nothing wrong with my
> > credit card. If you had read through my messages, you would have seen that
> > I have said I only have the one card. I have had no problems with it ever
> > before. It worked five hours ago when I bought software from another site.
> > The problem is with your site not allowing users to edit/update their own
> > deatails. It appears that Click2Pay have failed several times to update my
> > details correctly with the information I have given.
> >
> > Quite simply, you must enable me to use my credit card to pay my Neocron2
> > subscriptions or Click2Pay will be responsible for losing them a customer.
> >
> > Why don't you delete my Click2Pay account and let me start it again?
> >
> > Regards,
> > Craig
> >
> > ----- Original Message -----
> > From: "Settlement Team" <settlement.click2pay@click2pay.com>
> > To: "a4nic8er" <a4nic8er>
> > Sent: Tuesday, November 14, 2006 9:06 PM
> > Subject: [Ticket#: xxxxxx[snip]xxxxxx] CLICK2PAY - Neocron
> >
> >> Dear Mr Robinson,
> >>
> >> Thank you for contacting the CLICK2PAY Service Team.
> >>
> >> Unfortunately if your card is not being accepted we can only suggest that
> >> you try to register another or prefund your account through the bank wire
> >> information you will find on our website.
> >>
> >> We apologise for the inconvenience that this may cause.
> >>
> >> Should you have further questions about the information given above,
> >> please reply directly to this email, including our original text and
> >> ticket number. This will help us to deal with your inquiry much faster.
> >>
> >> Thank you for using CLICK2PAY.
> >>
> >> Kind regards
> >>
> >> Francis Broadbent
> >> CLICK2PAY Service Team
**********************************************************************
> >> Questions about CLICK2PAY? Our Service Team will assist you!
> >> Email: service@click2pay.com
> >> US Toll-free: 1-888-254-2729
> >> International: +49 30 300 110 100
> >>
> >> CLICK2PAY
> >> The way to pay.
**********************************************************************
> >> "a4nic8er" <a4nic8er> wrote:
> >>
> >>> While this problem has been on-going I have created a new Neocron2 trial
> >>> account. It accepted my credit card details. I see that this
> >>> subscription has been added to my Click2Pay account.
> >>>
> >>> Why don't you try using the details I entered when setting up that trial
> >>>
> >>> account to charge my MasterCard for the other subscriptions?
> >>>
> >>> ----- Original Message -----
> >>> From: "Settlement Team" <settlement.click2pay@click2pay.com>
> >>> To: "a4nic8er" <a4nic8er>
> >>> Sent: Tuesday, November 14, 2006 3:04 AM
> >>> Subject: [Ticket#: xxxxxx[snip]xxxxxx] Your CLICK2PAY account - Neocron
> >>>
> >>> > Dear Mr Robinson,
> >>> >
> >>> > Thank you for your response.
> >>> >
> >>> > Please try again to register your credit card. We have set the old
> >>> > card to a different status to see if this will alow you to register
> >>> > the new card.
> >>> >
> >>> > We apologise for the inconvenience that this may cause.
> >>> >
> >>> > Should you have further questions about the information given above,
> >>> > please reply directly to this email, including our original text and
> >>> > ticket number. This will help us to deal with your inquiry much
> >>> > faster.
> >>> >
> >>> > Thank you for using CLICK2PAY.
> >>> >
> >>> > Kind regards
> >>> >
> >>> > Francis Broadbent
> >>> > CLICK2PAY Service Team
**********************************************************************
> >>> > Questions about CLICK2PAY? Our Service Team will assist you!
> >>> > Email: service@click2pay.com
> >>> > US Toll-free: 1-888-254-2729
> >>> > International: +49 30 300 110 100
> >>> >
> >>> > CLICK2PAY
> >>> > The way to pay.
**********************************************************************
> >>> > "a4nic8er" <a4nic8er> wrote:
> >>> >
> >>> >> Claudia,
> >>> >>
> >>> >> I have attempted to do as you instructed, but I keep getting "Invalid
> >>> >> credit card number". I tried several times and keep getting the same
> >>> >> result. I have cleared my browser cache and cookies, rebooted and
> >>> >> tried again.
> >>> >>
> >>> >> This is a valid MasterCard and it has the same number I have been
> >>> >> using through your site for the past 2 years. I have never had a
> >>> >> problem using it anywhere, until now. I have checked my settings and
> >>> >> confirm that wirecard.com is set to "Always Allow" in my Privacy
> >>> >> options.
> >>> >>
> >>> >> You state that my credit card had an expiry date of 07/2006. I was
> >>> >> led to believe this had been corrected already (see attached email
> >>> >> recieved from Click2Pay Security Team) . I see that previous credit
> >>> >> card payment method has now been deleted from my Click2pay account.
> >>> >>
> >>> >> Your system appears to be refusing to accept my MasterCard (the only
> >>> >> credit card I have). What now?
> >>> >>
> >>> >> Very frustrated,
> >>> >> Craig Robinson
> >>> >>
> >>> >> ----- Original Message -----
> >>> >> From: "Settlement Team" <settlement.click2pay@click2pay.com>
> >>> >> To: "a4nic8er" <a4nic8er>
> >>> >> Sent: Friday, November 10, 2006 8:59 AM
> >>> >> Subject: [Ticket#: xxxxxx[snip]xxxxxx] Your CLICK2PAY account - Neocron
> >>> >>
> >>> >> > Dear Mr Robinson,
> >>> >> >
> >>> >> > Thank you for contacting the CLICK2PAY Service Team.
> >>> >> >
> >>> >> > Unfortunately, we cannot reactivate your Neocron subscriptions
> >>> >> > 'account1' and 'account2' yet, as your credit card expired in
> >>> >> > <07/2006>. To register your new card details please:
> >>> >> >
> >>> >> > - go to www.click2pay.com
> >>> >> > - login to your account with your email address and password
> >>> >> > - click on ACCOUNT [snip]; PAYMENT METHODS [snip];[snip]; ADD
> >>> >> > - choose credit card and enter the new card details.
> >>> >> >
> >>> >> > Please contact us again afterwards so that we may reactivate your
> >>> >> > Neocron subscriptions.
> >>> >> >
> >>> >> > As per your request, your primary address 3 has been set as your
> >>> >> > default.
> >>> >> >
> >>> >> > Should you have further questions about the information given
> >>> >> > above, please reply directly to this email, including our
> >>> >> > original text and ticket number. This will help us to deal with
> >>> >> > your inquiry much faster.
> >>> >> >
> >>> >> > Thank you for using CLICK2PAY.
> >>> >> >
> >>> >> > Kind regards
> >>> >> >
> >>> >> > Claudia Braune
> >>> >> > CLICK2PAY Service Team
**********************************************************************
> >>> >> > Questions about CLICK2PAY? Our Service Team will assist you!
> >>> >> > Email: service@click2pay.com
> >>> >> > US Toll-free: 1-888-254-2729
> >>> >> > International: +49 30 300 110 100
> >>> >> >
> >>> >> > CLICK2PAY
> >>> >> > The way to pay.
**********************************************************************
> >>> >> > "a4nic8er" <a4nic8er> wrote:
> >>> >> >
> >>> >> > >
> >>> >> >> Hello,
> >>> >> >>
> >>> >> >> Today I found one of my Neocron2 Subscriptions (6 Month Billing)
> >>> >> >> is "Ended" after only 26 days.
> >>> >> >>
> >>> >> >> I note that I have not had the Subscription billed to my credit
> >>> >> >> card yet. Please change my default Billing Address to My prim.
> >>> >> >> Address 3 and try again.
> >>> >> >>
> >>> >> >> Please also check that my credit card expiry date is 07/2008.
> >>> >> >>
> >>> >> >> Please delete My prim. Address 1
> >>> >> >>
> >>> >> >> I am sorry for any inconvenience caused by my moving house at the
> >>> >> >> same time I was renewing subscriptions.
> >>> >> >>
> >>> >> >> I expected that you would contact me at this email address before
> >>> >> >> cancelling my subscriptions, if there were any problems.
> >>> >> >>
> >>> >> >> Regards,
> >>> >> >> Craig Robinson
> >>> >> >> PAN: [snip]
> >>> >>
> >>>
>
---- End forwarded message ---


So, that's that.

[netster]

> I would like to reactivate my Neocron Account....
> This text was shown on the payment site of ssl.neocron.com.
> Subscription Status
> Status:
> To get your account running again you have to contact click2pay service
> to
> reenable your subscription. (service@click2pay.com)


a mail to click2pay and about 3 phonecalls + 2 amazing days later .....


> Dear Mr Ra___
> Thank you for contacting the CLICK2PAY Service Team.
> We would like to inform you that according to our system the Neocron account '.........' can only be reactivated by yourself.
> Since we cannot see any problem on our end, we have forwarded your inquiry to the Neocron support.
> Should you have further questions about the information given above,
> please reply directly to this email, including our original text and ticket
> number. This will help us to deal with your inquiry much faster.
> Thank you for using CLICK2PAY.
> Kind regards
> Claudia Br_____
> CLICK2PAY Service Team

[Chimp]

c2p are scum.. their service is shat, get a new one KK..... how many people have to tell you this!?

[CMaster]

REAKKTOR, why wait to get a 3rd payment method running, when Click2Pay are losing you customers so rapidly? Get PayPal now.


The new payment method is most probably from what we have heard, not Paypal but Worldpay (KK mention negotiations with RBS, who are the backers/owners of Worldpay). Paypal would quite possibly have the same problem as PayByCash - being more expensive as they charge quite harsh fees. (that said, worldpay must take a cut somewhere too). Its actually not entirley impossible for KK to take card payments direct you would have thought, although it would probaby mean them employing more staff.

[Flashlite]

I had a small problem like that my old card was still in there system when i tryed to reactive. So i called them and yelled at them the guy fixed it. told me the account will be ready to be used in 24hours. I think i got lucky when i called someone that knew what they were doing. I got 4 friends that quit WoW to play neocron now they cant cuz of c2p. Its sad that C2P is losing KK's money.

[a4nic8er]

The new payment method is most probably from what we have heard, not Paypal but Worldpay (KK mention negotiations with RBS, who are the backers/owners of Worldpay). Paypal would quite possibly have the same problem as PayByCash - being more expensive as they charge quite harsh fees. (that said, worldpay must take a cut somewhere too). Its actually not entirley impossible for KK to take card payments direct you would have thought, although it would probaby mean them employing more staff.
I accept that WorldPay would be better than Click2Pay (nothing could be worse). I don't see that WorldPay is better than PayPal (and it definitely would cost Reakktor more to use).

WorldPay have Setup Fee, Annual Charge, Transaction Service Charge, plus "In addition to these charges, you will pay for other service charges on your account, such as settlement of transaction funds to your bank account, payment in additional currencies and chargebacks". They don't publish what any of those fees or charges or percentages are.

It is VERY easy to set up a PayPal Merchant account. Heck, they have one to accept credit cards and bank transfers online, with no setup fees, no monthly fees, and 1.9%-2.9% + 30c US per transaction. I would gladly have that 2.9% + 30c US added to my subs if it meant I could actually pay for the game. It is MUCH cheaper than what PayByCash want to charge me (and the bank fees I would incur for using them).

One person could set up a PayPal "Website Payments Standard" merchant account and would probably only need to work a couple of hours per week maintaining it. http://www.paypal.com/cgi-bin/webscr?cmd=_merchant-outside I know of one individual who runs a MMOG from his garage in Texas who has been using this method successfully for years. Admittedly, his customer base is ony around 500 people (unlike Neocron2?).

I can and do pay for other games, software, all sorts of stuff with my credit card using my PayPal account.

Personally, my needs are quite simple: I want to be able to pay for this game using my credit card, very soon - not in 2 months or 6 months time (I may have completely given up and found something else to play by then). I am willing to have 3% added to my subs to cover transaction fees. I don't want to be forced to access payment methods through a site that jerks me round or costs me more.

Sorry if this sounds like an advert for PayPal. I am just one of their very happy (non-merchant) customers and see them as a quick, efficient, cost-effective method for Reakktor to retain the customers that Click2Pay has lost (and those it has yet to lose them).

[Heavyporker]

Two things... a lot of people have a low opinion of PayPal, and I think KK went with Paypal a while ago but dropped them. Not sure on that last one.

[unreal]

Out of interest, define 'while'. :rolleyes:

[CMaster]

Points about Paypal and their costs taken.
I'm sure KK have their reasons.
Its also worth remembering the ties involved with C2P.
Reakktor Media GMBH (Aka KK, the makers and operators of Neocron) are a wholly owned subsidiary of 10Tacle Studios AG. Click2Pay hold a substantial (I seem to think it is about 1/3) stake in 10Tacle. So this always complicates things somewhat.

[Heavyporker]

Honestly, just because one is a stakeholder, can you order a company to use only your products?

Doesn't that reek of something?

[CMaster]

It probably seemed a good idea at the time.
"Hey guys, you need an online pay method - one of our investors is that and can help you out! Cheap deal because of their investment too!"
And I don't believe that its an especially unusal business practice - I'm pretty sure various manufactorers have purchased shares in retail chains to ensure better distribution for their product over rivals in the past.

[a4nic8er]

Click2Pay have finally deleted my account with them. That leaves me two choices;
1. Try PayByCash - and pay a lot extra.
2. Wait for Reakktor to implement their "new" payment method (my cries for PayPal seem to have fallen on deaf ears).

As Reakktor are probably too busy with all the "issues" surrounding the test server, it seems I will have to pay through the nose to PayByCash for Click2Pay's incompetence.

Imagine my delight when going through the launcher to reactivate an account with PayByCash when I saw that they stated "Neocron2 has authorized PayByCash to process alternate payment options" and "Suggest a Payment Method! Click here" (see attachment #1) Great, thought I, I can suggest to PayByCash that they accept PayPal (like they allegedly do for some other games).

So, I did click there. All I got was a time-out message (see attachment #2). I tried this at least 5 times, going through the process as fast as I could. To no avail.

That dampened my newly found (grudging) enthusiasm for using PayByCash.

I guess it is safe to bet that they have had zero suggestions so far and will report such to Reakktor as evidence that no "alternate payment methods" are required.

I really do wish Reakktor could find decent payment system providor, I am sick of these shonky shits.

[Jordw]

Trying to activate my account too but it appears Click2Pay arent answering my emails. They have to be the worst payment provider I have ever encountered.

I'll wait for the new payment option.

[rob444]

It's weird though. I used to sign up on C2P with an "e-card" which is basically a randomly generated CC number connected to mastercard. I can generate how many I want and decide how much money I should have on the card and if the card is going to be used more than once etc.

Anyway, I've always generated a new card to pay NC2 with and I didn't have any problems adding the new card and email them to reactivate Neocron 2 for me on a 6 month subscription. Not played NC2 since the middle of july, has something changed thereafter?

It will be literally impossible to send them a photocopy of my new creditcard if I use a digital card :wtf:.

I could send them a screenshot - lolzzzzzz....

[OpTi]

i've tried 3 different cards now all came back with "Invalid Credit Card number"