Registration troubles

[genosuke]

I just wanted to say a few words about registration...

Let me begin by stating that I am a huge fan of the budding MMOFPS genre. I have a nearly maxed-out character on SOE's PlanetSide, but I was looking for something new and fresh.

I discovered neocron when searching wikipedia for MMOFPS and I was pretty excited to give it a try.

Unfortunately, after downloading the multi-gigabyte client, and patches, I was prompted to create an account with a company called "Click2Pay" - I wasn't thrilled about giving out my credit card information just to get a free 10 day trial, but I was anxious to try the game, so I relented.

Unfortunately, the Click2Play registration page kept telling me that my credit card number was invalid. I was frustrated with the interface because I am an american who is currently living in Japan. I have an american credit card with an american mailing address - but the site recognizes my IP address as being in Japan, and it won't let me change my address.

I finally broke down and called Click2Pay - and they were rude, and absolutely no help. They told me that my credit card was 'probably' declined because they are recognized as a gambling organization... I asked, "So you guys handle money for online Casinos?" To which he responded, "uuuuhhmmm... something like that" How shady is that?

They couldn't help me, and basically didn't seem to care that the good developers of Neocron were not going to get their money...

Neocron developers, if you're out there, please heed these warnings:

1) It's not wise to use shady unknown companies who aren't really concerned about your well being...

2) You really should't require a credit card number to get the free trial. Your marketing folks might tell you that it sends the message; "We're so sure that you'll love this game, you won't need to deregister." but it really sends the message, "We're pretty sure you won't remember to deactivate your account within the 10 day trial period, so we'll just take your 10 euros a month until you get around to doing it."

Thanks for listening... It's a shame I won't be able to try this very intriguing game.

[Spermy]

Neocron is in a tightspot. Reakktor are forced to use C2P as one ( of a great many) of thier payment methods. This is because C2P has dealings with 10tacel, who in turn are involved with reakktor. Suckyness, but hey, nothing you can do.

The only other option for a trial would be to buy the box, and get a month free. But then, it's not exactly a free trial :s

[Dogface]

So close, there goes another one :(

[genosuke]

You know it's funny. I decided that I might just go ahead and order the CD from amazon.com, despite my initial problems with the company...

Then I read the amazon reviews... The very first review was someone complaining about similar issues, and to quote:



First time [I] have ever had to work to get a company to take my moeny for the[ir] product. The business end of this company is worthless and needs to go back to school.


It is a shame, this really does sound like a pretty awesome game, and a breath of fresh air from my normal PlanetSide/Battlefield2 rotation.

I guess I'll be waiting for Huxley with the other thousands of people anxiously waiting for an MMOFPS to finally get it right (Note: From what I understand, the gameplay in Neocron2 is quite nice, but the business model is probably driving away many potential players)

Thanks again for listening.
Tim

EDIT: Spermy, you say that Neocron has many options of payment. That's excellent, but I cannot create my account online until I create a C2P account - which I can not do beause C2P claims that my credit card number is invalid. Quite a conundrum.

[Spermy]

EDIT: Spermy, you say that Neocron has many options of payment. That's excellent, but I cannot create my account online until I create a C2P account - which I can not do beause C2P claims that my credit card number is invalid. Quite a conundrum.

Hrrm. That's new. As far as I know, you're not forced to choose click to pay. Although, yes, for the 10 day trial you are, if thats what you mean.

[Nidhogg]

This is something that we are desparately trying to address but unfortunately it's somewhat out of our control (as developers). We're hoping to iron out the wrinkles with another payment provider but until then we can only offer the free trial through Click2Pay. If you are willing to purchase the CD and make a full account you can contact account@neocron.com and request an account with PayByCash. I know it's not ideal but it's our only option at this time.

Apologies for the inconvenience and we hope that you can find your way to us; we know you won't regret it. ;)

N

[Skusty]

We allmost got one more. :(

And nidd, check yer PMs please!

[darkproteus]

I'm not sure where to go to find the boxed version of this game, but it seems preferable to Click2Play -- PayByCash is even cheaper. Is there an online store where I can buy it?

Requiring a CC for the free trial is pretty standard, though.

Spermy is a fan of goats.com, I presume?

[Tratos]

I'm not sure where to go to find the boxed version of this game, but it seems preferable to Click2Play -- PayByCash is even cheaper. Is there an online store where I can buy it?

Requiring a CC for the free trial is pretty standard, though.

Spermy is a fan of goats.com, I presume?
Amazon have a few in stock usualy and if you go rooting around in the bargain bin of your local PC World or GAME you can sometimes find a copy from anything from 90p to about a tenner.

http://www.amazon.co.uk/gp/product/B00080FCZU/202-6020782-5813423?v=glance&n=300703
http://play.com/Games/PC/4-/592942/-/Product.html?searchstring=neocron+2

Play is damn expensive, lol

[fenrif]

click 2 pay is complete rubbish, and cost reakktor my subscription.

I bought neocron 2 at a local store for a pound, out the bargain bin because i played the first one and wanted to give this one a try. Ive tried multiple times to sign up for the free month trail thats supposedly included with my retail copy, however the click 2 pay site refuses to let me register as an english credit card user, giving me choices of austria, united states, and two other countries i am not from.

Had i actually paid full price for this game i would seriously not be happy, as it is ive only lost a pound.

[Nidhogg]

click 2 pay is complete rubbish, and cost reakktor my subscription.

I bought neocron 2 at a local store for a pound, out the bargain bin because i played the first one and wanted to give this one a try. Ive tried multiple times to sign up for the free month trail thats supposedly included with my retail copy, however the click 2 pay site refuses to let me register as an english credit card user, giving me choices of austria, united states, and two other countries i am not from.

Had i actually paid full price for this game i would seriously not be happy, as it is ive only lost a pound.
Did you register through the link on our launcher or did you register directly on their website? You need to use our launcher. C2P has a problem with certain credit cards but I've not heard of this particular problem before. Accounts aren't really my focus though so it's best to contact account@neocron.com for more advice.

N

[fenrif]

when i tried using the launcher it simply wouldnt accept my credit card number as valid, the website gave the the country problem, and the next button did not work also.

[eprodigy]

My visa wouldn't work because they don't like C2P, but C2P also supports bank withdrawals via check number which has been working fine for me.

If only the trial would work through paybycash, would help a lot of new users.