Internets

[Dribble Joy]

My internets is being slow, not speed, but ping, slow to open irc, sites and NC, about 300-600.

What can I do (or attepmt to do) to rectify this problem?

[Vampire222]

1. open command prompt (start-run cmd.exe)

tracert www.microsoft.com (yes, but atleast it's a fast site lol)

see if theres big gaps of ms inbetween nodes in the trace, pinpoints the problem a bit.

2. Reset router/modem etc.

3. try with firewall and shit disabled (just to see if that pinpoints it)

[Dribble Joy]

Tracing route to lb1.www.ms.akadns.net [207.46.198.60]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.0.1
2 * * * Request timed out.
3 249 ms 157 ms 215 ms ge-0-0-0.cr1.gs1.systems.pipex.net [62.241.161.9
0]
4 321 ms 438 ms 512 ms ldn-b1-geth6-1-11.telia.net [213.248.100.41]
5 625 ms 603 ms 684 ms ldn-bb2-pos1-2-0.telia.net [213.248.74.13]
6 930 ms 534 ms 357 ms nyk-bb2-pos7-0-0.telia.net [213.248.65.210]
7 302 ms 471 ms 307 ms nyk-bb1-pos0-0-0.telia.net [213.248.80.133]
8 208 ms 173 ms 148 ms sjo-bb1-pos2-0-0.telia.net [213.248.80.1]
9 441 ms 219 ms 220 ms microsoft-110312-sjo-bb [213.248.86.70]
10 199 ms 204 ms 198 ms 207.46.43.1
11 165 ms 165 ms 251 ms pos4-1.tuk-76cb-1a.ntwk.msn.net [207.46.34.162]

12 213 ms 201 ms 166 ms pos1-0.iuskixcpxc1202.ntwk.msn.net [207.46.36.14
6]
13 166 ms 168 ms 230 ms pos1-0.tke-12ix-1b.ntwk.msn.net [207.46.155.5]
14 167 ms 168 ms 166 ms po11.tuk-65ns-mcs-1a.ntwk.msn.net [207.46.224.21
6]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * po11.tuk-65ns-mcs-1a.ntwk.msn.net [207.46.224.216] repor
ts: Destination net unreachable.

Big problems there....

The second hop time out has happened before, think my local exchange is being pants.

[IceStorm]

Can you check error rates on your DSL or Cablemodem?

What's traffic like on your NIC? Is your PC sending/receiving large volumes of data? You should be able to see this in the "Networking" tab of Task Manager

Did you try resetting your DSL or cablemodem and your router?

Are you running Azureus or another BitTorrent program?

If you're sure it's not your end, call your ISP. Looks like something is hosing up the router upstream from your ISP's first router, although it could be the second hop having the issues.

[Dribble Joy]

NIC?

No torrents running, or any other programs bar irc.

I don't seem to have a networking tab on my task manager....

[IceStorm]

NIC = Network Interface Card

Are you running XP or W2K? XP should have the Networking tab in Task Manager (taskman.exe) under XP. I don't think it's in W2K.

You may not have it if you have one of those DSL cards or USB connections. I hear the UK sucks ass for Internet connection options, something about the predominant Internet connection setup being USB to your PC instead of Ethernet like it is here.

[Spoon]

It really sounds like something is using up your bandwidth...

Are you sharing a network with anybody?

I know when my son runs Steam or plays that Warrock game on his PC, it completely hoses my connection(although, I fixed Steam, it was refreshing servers in the background)...

Do a virus/malware check too....

And like Icestorm said, call your ISP, they can view your modem remotely, and see what's going on...
I got a brand new modem a month ago, after bugging my ISP about losing connection/shitty speed, they brought me a new one right away after monitering my connection for just a few minutes...
So keep that in mind if you got an older modem.

[Dribble Joy]

I've had this modem for a number of years and it has been fine right up untill a week or so ago, I've asked my housemates and niether of them are running torrents or anything like it. I can still run torrents, and they still run at the full capacity of the connection (2 meg), but my ping is being **********.

[5150]

ADSL/Cable broadband is a contended service, meaning that other customers are also on the same bandwidth you are - often up to 49 other customers

If one of the other customers is running something intensive it will impact on your service (which is exactly why most ISP T&C's prohibit you from running anything like this - doesnt usually stop people though)

I'm not aware of anyway to directly measure this though as your connection speed will still be reported as the max. and all your traffic will be slow (so you wont see a specific 'fault' point) because the problem is at the first point of the connection (your ISP)

[Vampire222]

if u got a router with hardware/software firewall on it, block port 25, might be spamzombie eating ur bandwidth (good to do anyway to prevent spammail being sent from your lan)

[LuCiD]

ADSL/Cable broadband is a contended service, meaning that other customers are also on the same bandwidth you are - often up to 49 other customers

If one of the other customers is running something intensive it will impact on your service (which is exactly why most ISP T&C's prohibit you from running anything like this - doesnt usually stop people though)

I'm not aware of anyway to directly measure this though as your connection speed will still be reported as the max. and all your traffic will be slow (so you wont see a specific 'fault' point) because the problem is at the first point of the connection (your ISP)

ADSL is not contended.

Go to the dslreports.com forums and find the industry page for your isp and ask for a line report.

[kurai]

ADSL is not contended.Semantics.

The local loop from the exchange to your house isn't, but the backhauls from the exchange DSLAMs into the carrier's network and then on to your ISP *are*.

The industry average is about 5% assumed utilisation.
i.e. for each block of 40Mbit nominal customer load there will be a 2Mbit link back from the local DSLAM

[jini]

The easiest solution to find where the problem is DJ, is to simply log to an entirely diferent operator, even using ISDN when this happens. This way you can clearly say its the operators fault and not of your own PC, and that if he keeps on providing such a bad service you need to change him. If us users, are protected with firewalls/antivirus/antispyware attacks and we dont mess with the PC too much, then the service provider is to blame in most situations

[rob444]

Looks like your ISP's gateway is fucked up. I had this problem a lot with my wireless internet at another place (wireless is the shit :/), not because it was wireless, because the ISP's gateway got overflowed of packets since everyone that had this ISP was kinda using bittorrent and downloaded all days and that dragged down the bandwidth for the gateway.

[5150]

Semantics.

The local loop from the exchange to your house isn't, but the backhauls from the exchange DSLAMs into the carrier's network and then on to your ISP *are*.

The industry average is about 5% assumed utilisation.
i.e. for each block of 40Mbit nominal customer load there will be a 2Mbit link back from the local DSLAM

Ta. :-)

[Skusty]

Now my mates internet is really slow, he got 100mbit and i got 10mbit, when i send it to him goes little slower than we used to, when he sends something to me it goes like 6kb/second.

[Mighty Max]

What happens if you dispatch the network card of your mates PC from the network? Does the ping return normal?

Sounds a bit like one component is faulty and produces false carrier busy signals when active.

[Dribble Joy]

The network/LAN doesn't work, one comp can see the other but not the other way. It's been fine before for ages.