C2P takes my money

[Smoke]

Ok guys i need help here , don't know what to do.

I stoped playing in december last year because c2p did't wanted to accept my card.

Now a week ago i update my card details and send a e-mail to c2p to reactivate my accounts.( 2 accounts i have)

And guess what they charged me for all this months i didn't play + the upgrade fees.

And then they send me a e-mail saying a error ocurred and that i should contact KK to solve the matter.(and i did it )

Now is over a week(don't got any e-mail from eiter side) , and i didn't got any update on the situation all i know is they take about 60 extra pounds from my account.

also they block my card as my bank canceled it as got more then 15 request of payment in less then a 5 minute period




All this realy afected me as i'm not rich and it caused me hardship just because they taked near all my money left for the week.


this is mail i got from c2p:


Dear Mr Polo,

Thank you for contacting the CLICK2PAY Service Team.

We have noted your new credit card information, and have accordingly set the new
card as your default payment method.

We have repaired both closed Neocron accounts, however, when we repaired one
account in particular, the subscription remained Suspended because your bank
rejected the transaction.

Furthermore, you were also charged the monthly subscription fee for all the
months your Neocron account remained inactive.

We advise you to contact Neocron directly and notify them that this has
occurred. If you wish to dispute this, you must do so through them.

We apologize for any inconvenience this may have caused.

Should you have any further questions, please do not hesitate to contact us
again.

IMPORTANT NOTICE: Please reply directly to this email including our original
text and ticket reference number. This will help us to deal much faster with
your enquiry.

Thank you for using CLICK2PAY.

Kind regards

Alex Locascio
CLICK2PAY Service Team

[naimex]

Jesus Christ..


I can only mourn for the person that gets the bug of the next lvl from c2p...

He´s gonna get hell I fear.

[Nidhogg]

Please contact account@neocron.com if you haven't already. If you've already created a call ticket and have been waiting for a week then please PM me your Neocron ticket number and I'll chase it up.

N

[Smoke]

I Love forums

got e-mail from C2P



Dear Mr Polo,

Thank you for contacting the CLICK2PAY Service Team.

The amount was charged for the subscription period 2005-05-04_2005-06-03.

The amounts that were charged when your subscriptions were reactivated will be
reimbursed since you were not able to use your subscription from November until
the end of April. This will be done in the next few days.

Thank you for your patience and understanding.

IMPORTANT NOTICE: Please reply directly to this email
including our original text and ticket reference number.
This will help us to deal much faster with your enquiry.

Thank you for using CLICK2PAY.

Kind regards

Silke Lehmann
CLICK2PAY Service Team





let see how long it takes , i will post here the outcome.


i don't wanted to post but it whas my last resource.

[[TgR]KILLER]

maybe kinda offtopic. but thats how most of the times i find people (directly )more helpfull. helpdesk e-mails always give some sorry but go moan at the other side and ofcourse always the same line.

"We apologize for any inconvenience this may have caused."