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5150
08-10-04, 15:10
I've reported this to helpdesk but in the meantime I just wondered if it was just me or was everyone effected by this problem.

Regardless of what gender/profession of character I try and transfer I only get offered the Male Psi Monk heads and the Psi Monk hairstyles

Weird huh!
ArgieD
08-10-04, 16:14
[ edited ]
5150
08-10-04, 17:57
So its just me then?......
Xiwoo
08-10-04, 20:27
your char is a monk when transfered.
Mr.Shhh
08-10-04, 20:28
So its just me then?......

Nope happened to me and at least one more guy to.
Still waiting for a little more than "we're looking into it" from KK...
5150
09-10-04, 09:24
Thanks guys - glad to know I'm not alone
5150
16-02-05, 13:28
Well here we are 4 months later, the problem remains, support are ignoring my emails and last but not least the transfer ability is about to get the axe

Are we having fun yet?
Nidhogg
16-02-05, 13:32
When was your last email? What was your ticket number and what did you write? Support don't ignore emails unless the support relationship is over (i.e. the problem is resolved or otherwise closed).

N
john irons
16-02-05, 13:35
i transfered a character to mars last night

monk model but with 15 str 1 psi and a street model nade launcher,
i also had 56 free points in psio_O

so i deleted it and made a spy.

you would not belive how friendly and helpfull the people can be on that server.
5150
16-02-05, 13:38
Ticket Number: 2004100711003278
Last reply from support: December 16th (saying it was fixed)

I emailed support on Jan 3rd teling them it wasnt fixed (no reply)
Sent another email on Jan 22 chasing (no reply)

Have checked the transfer tool this morning for my characters and the problem is still there
Nidhogg
16-02-05, 13:59
I'll try and chase this up for you.

N
5150
16-02-05, 14:00
Thanks Nid
5150
20-02-05, 22:26
Not sure why I'm bothering to post this but here goes

As per Danaes forum post I emailed account@ last Wednesday, Danae herself replied on Thursday telling me this address wasnt appropriate for my problem and to email support again quoting my original ticket number.

So I immediately sent support an email (on Thurs) and here we are now Sunday night and I still havent had a reply from them since the dated I listed earlier

I cant find any other words to describe this 'service' other than 'piss poor'. I suspect the 'delay' (or lack of any action entirely) is because my account is currently inactive, however 'cause and effect' why would I continue to pay for an account that I can only play one of my characters on! (bear in mind support had the best part of a month to fix this problem while my account was active!)
Ascension
20-02-05, 22:58
Ticket Number: 2004100711003278
Last reply from support: December 16th (saying it was fixed)

I emailed support on Jan 3rd teling them it wasnt fixed (no reply)
Sent another email on Jan 22 chasing (no reply)

Have checked the transfer tool this morning for my characters and the problem is still there

holy shit: 2004100711003278 that many tickets :eek: or is it just a code?
5150
20-02-05, 23:10
holy shit: 2004100711003278 that many tickets :eek: or is it just a code?

I think you'll find the first 8 digits are the date :-)
MkVenner
20-02-05, 23:26
2004/10/07/11003278

id put money on the 1st 3 groups being date, the others tickets number
SnAkE_BE
20-02-05, 23:29
i have that problem to that i dont get relies on my mails to acount@neocron.com
enigma_b17
20-02-05, 23:42
I think you'll find the first 8 digits are the date :-)

if they are then why is the date either the 7th of the 10th 2004 or the 10th of the 7th 2004 lol
NeoDriver
20-02-05, 23:52
because 08-10-04, 14:10 was the date/time the post was made ^^
Sammson
21-02-05, 00:31
I transferred 2 spys a tank and a monk. All I got was monk heads & hair in the upgrade menu, but once transferred the chars were as they should be.
Xeno LARD
21-02-05, 01:35
Way to bump an old thread :/
Terayon
21-02-05, 01:41
Well here we are 4 months later, the problem remains, support are ignoring my emails and last but not least the transfer ability is about to get the axe

Sometimes they dont reply after their first response, but they are always working on fixing your problem. Ive had an amazing amount of problems and have yet to have kk ignore me. In my opinion, they have good customer support.
5150
21-02-05, 01:53
I transferred 2 spys a tank and a monk. All I got was monk heads & hair in the upgrade menu, but once transferred the chars were as they should be.

I'm encouraged to hear it was ok for you. But if if KK have this amount of trouble fixing the transfer tool I'd dread to think what would happen if I transfered my 3 chars and they _werent_ ok once I got in game

Now if support want to tell me this _and_ take responsibility if it doesnt work (because I'll have purchased another month just to test their theory) then thats different but unfortunately I just dont have enough faith in them [anymore] to take that kind of risk without some kind of communication from them (and anything would be better than the current communication, i.e. non, I'm getting).
Capt. Rik
21-02-05, 10:54
i have that problem to that i dont get relies on my mails to acount@neocron.com

umm.. try spelling account correctly... then you may get a reply ;)