View Full Version : everyone chill for a month :P
i think a reason kk isn't adressing any questions people have is because they cannot please everyone, and they're working hard on nc2 and have already said that there would be no patches until the games release. Im mad they had they're gms doing little half ass jobs of turning off the remote repair tools. But its the way things go, I think the best thing to do is just wait until, 1. beta goes open or 2. the game comes out. I didnt even preorder and i cancled my accounts, if its shit and no ones playing, i'll leave. If nc2 turns out to be good i'll reactivate and buy the game, simple as that. People are just working themselves up, KK knows the problems and will fix decide whether or not to fix them like they always have.
I dont remember KK saying that the game wont be patched again on the english forum.
Richard Slade
04-08-04, 22:27
Well if nothing else they could just as well, as said, be busy with the beta,
since they ain't got much time, and maybe try to write a FAQ meanwhile?
I dont remember KK saying that the game wont be patched again on the english forum.
i dont remember kk saying that they would cease all communication either, but hey, it happened.
I'm already chilling, got my linux box installed so playin with that, lots to do and lots to learn, should keep me happy for a month or two, in a couple of weeks, i'm in hospital for a while, so no internet nor tv :( by the time i come out doy should be released, then its back to playing with Linux until I read the first few forum posts on how NC2 is, if NC2 is pants, i'm off :p
p.s. gimme + rep, need 24 :p
I think you underestimate how important the games gamers paly are to them. If they shut down work on the game then its a pretty big dead to the serious gamer. Talk all you want about us being social misfits or whatever, we are gamers, Games are important to us. If KK doesnt patch bugs and fix problems then the game goes to shit and our little hermit lives become boring and just plain hell.
So to answer your question no its not right for them to just cut support on NC1 just becuase NC2 is just a few months away.
its 1 month away have some patients
Why?
A year and a half worth of patience isnt enough?
What about the people who are being neglected by helpdesk because helpdesk are playing the beta?
Should they have patience?
Please, try to be more understanding. KK are involved in a BETA product at the moment.
because helpdesk are playing the beta?
Mr Snow, please. Nobody is "playing" beta. All the beta testers I'm sure are working very hard to get you a finished product. Besides, you are making it out as if there is no helpdesk at the moment. I was served just the other day.
A year and a half worth of patience isnt enough?
What does that time frame have to do with anything? Neocron has been released for a year and a half, and you have had a compitent help desk throughout that period.
Mr Snow, please. Nobody is "playing" beta. All the beta testers I'm sure are working very hard to get you a finished product. Besides, you are making it out as if there is no helpdesk at the moment. I was served just the other day.
Thats no excuse to leave e-mails and help tickets un-answered especially when nessesary backups may be overwritten in the time it takes them to get around to looking after their paying customers
What does that time frame have to do with anything? Neocron has been released for a year and a half, and you have had a compitent help desk throughout that period.
Its not the time since NC was released thats nearer 2 years its the time since we were origional promised DoY and people have been waiting for it since then.My views of helpdesk are that they have been less then competant as the only bug I havent been told that I cant prove that I didnt hand all my stuff to a mate to scam stuff from kk is when a bio spy i hate magically went crahn by zoning to the aggies and the only way I proved that was because I had minus crahn sympathy and 50 biotech sympathy
A year and a half worth of patience isnt enough?
Its not the time since NC was released thats nearer 2 years its the time since we were origional promised DoY and people have been waiting for it since then.
A year and a half ago you wouldn't have recieved updated servers, a frames per second boost, updated Graphics and Sound, not to mention the hordes of misc features I have left out. Dome of York was intended to be a single new City and Faction. The city was planned to be much smaller than Neocron aswell, a plan which has recently been scrapped.
A lot of the time in the last year and a half has also been dedicated to forming the alliance with 10tacal and Big Ben. While only time will tell how fruitfull these alliances will be, it's something to take into consideration when you make that statement.
Thats no excuse to leave e-mails and help tickets un-answered especially when nessesary backups may be overwritten in the time it takes them to get around to looking after their paying customers
Reakktor havn't answered threads requesting official responses, and your help desk replys may take a number of hours longer. This seems fair enough to me considering that they are dedicated to a beta product.
A year and a half ago you wouldn't have recieved updated servers, a frames per second boost, updated Graphics and Sound, not to mention the hordes of misc features I have left out. Dome of York was intended to be a single new City and Faction. The city was planned to be much smaller than Neocron aswell, a plan which has recently been scrapped.
A lot of the time in the last year and a half has also been dedicated to forming the alliance with 10tacal and Big Ben. While only time will tell how fruitfull these alliances will be, it's something to take into consideration when you make that statement.
KK would have to be doing that now anyway just to keep up with the competition so dont expect gratitude for them keeping with the times as they would die as a company and neocron would die as a game if they didnt keep up with the rest of the industry, its their job to keep my custom not for me to be grateful to them for doing their job.
Reakktor havn't answered threads requesting official responses, and your help desk replys may take a number of hours longer. This seems fair enough to me considering that they are dedicated to a beta product.
i dont give a shit about the threads as I understand why they are keeping stuff quiet and not hyping the game yet, but if you read Jailbirds threads he has sent off 5 e-mails to KK and hasnt gotten a response except a oops I deleted your last e-mail as spam reply and has been waiting for weeks for a reply and everyday that passes makes it more likely that backups that could be used to fix the problem could be deleted and KK are providing support.
i dont give a shit if KK are testing DoY so we get a better product in the end, we are still paying for a product now and we should be getting the service we pay for from reakktor which we obviously arent since the likes of massive lag spikes on all servers and the mission bug on saturn still arent fixed. If KKs current staff cant both test and provide support they should hire relief staff until the beta is done so we get what we pay for and show that they are a real company that thinks their customers are worth keeping.
trigger hurt
05-08-04, 06:04
A year and a half ago you wouldn't have recieved updated servers, a frames per second boost, updated Graphics and Sound, not to mention the hordes of misc features I have left out. Dome of York was intended to be a single new City and Faction. The city was planned to be much smaller than Neocron aswell, a plan which has recently been scrapped.
A lot of the time in the last year and a half has also been dedicated to forming the alliance with 10tacal and Big Ben. While only time will tell how fruitfull these alliances will be, it's something to take into consideration when you make that statement.
Reakktor havn't answered threads requesting official responses, and your help desk replys may take a number of hours longer. This seems fair enough to me considering that they are dedicated to a beta product.
That is the stupidest reasoning for lack of ingame or helpdesk support I have ever heard. Do you honestly beleive the things you say, or are you just making them up as you go along?
You are telling me, that a company can use testing of a new product as a reason to skimp on the customer service they should be providing?
Reakktor arn't sony. They are a limited company, there is only so much they can do at a time. I'm sure they don't want to comprimise customer service, but they have to.
Why?
A year and a half worth of patience isnt enough?
What about the people who are being neglected by helpdesk because helpdesk are playing the beta?
Should they have patience?
[ edited ], ive been here and excited about DOY since beta4!
i wonder if he had much patience over the next gen games that are coming out? or if he is just another one of us who thinks they are ALL taking/taken too long.
I see people here that have been forum members since 2001, god knows how much longer they have been playing, i dont think they should be told what to think or to have "patience" by some fucknut who only joined the forums this year, and probably only started playing late last year at the earliest.
A year and a half ago you wouldn't have recieved updated servers, a frames per second boost, updated Graphics and Sound, not to mention the hordes of misc features I have left out. Dome of York was intended to be a single new City and Faction. The city was planned to be much smaller than Neocron aswell, a plan which has recently been scrapped.
A lot of the time in the last year and a half has also been dedicated to forming the alliance with 10tacal and Big Ben. While only time will tell how fruitfull these alliances will be, it's something to take into consideration when you make that statement.
Alliances with bigben and 10tacel, well what a waste of a year that was..... these people are no better than CDV, i can almost with full certainty say they are ALOT worse than CDV.... and this is 2 companies...
Now all these people saying that its from "not wantint people to see NC1 and these boards" are just naive. its as simple as that, i dare everyone here to search for and find me one "known" game published by one of these companies... as ive said far too many times on these boards, there is a game out there with probably the world's most famous race car drivers name on it... IT GOES UNNOTICED! not because the game sucks, its actually quite good (another german game developer made it), its the HORRIBLE, TERRIBLE, UNCARING - FUCK, THINK OF ANY WORD AND ITS THAT! - job that BigBen and 10Tacel do... they are just no good at all, and if KK think getting these people to publish it instead of CDV again, they are fools and have wasted the last few years making NC2.
Sorry if this sounds like a flame, it kinda is... pointed in BB and 10tacels direction. they are just no good, they arent holding back, this is good as it gets from these guys.
trigger hurt
05-08-04, 07:16
Reakktor arn't sony. They are a limited company, there is only so much they can do at a time. I'm sure they don't want to comprimise customer service, but they have to.
If they can't handle it, why are they in business? There is no such thing as "needing" to be lax in customer service. Not for any reason. Companies are in business to make money. Money comes from customers purchasing a product or service. The service we are paying for is iffy at best and requires excellent customer service, but it isnt excellent, which causes companies to lose money.
If they can't handle it, why are they in business?
You make the thread suggeting Reakktor disband the Neocron 2 project then. If you think they can't handle it and should concentrate more on customer support.
Alliances with bigben and 10tacel, well what a waste of a year that was..... these people are no better than CDV, i can almost with full certainty say they are ALOT worse than CDV....
Wait.
See.
trigger hurt
05-08-04, 07:21
Nice argument, Einstein.
I see no flaw in my argument what-so-ever. Point out what is wrong with saying that a company who cannot handle performing customer service tasks has no business being in business.
On the other side of the table, I can point to several instances where broad, sweeping changes in customer service had a negative impact on a companies ability to make money and to actually have satisfied, return customers.
Take dell for example. Their customer service was rated top notch by J.D. Power and Associates a few years in a row when it was stateside...they moved it over-seas, and they scrape the bottom of the barrel.
So please, oh wise one, tell me how any company, despite their size has any business being lax in customer service. And if all you are going to do is undermine the discussion with attempted insults, don't bother replying.
Wait.
See.
I dont have to, as i said, search, find nothing, admit im right.
I dont have to, as i said, search, find nothing, admit im right.
You are not right, you are impatiant. Nothing has happened..... YET!
Point out what is wrong with saying that a company who cannot handle performing customer service tasks has no business being in business.
Okay, your right. Reakktor, listen to this guy. Cancell Neocron 2 and disband.
trigger hurt
05-08-04, 07:25
You make the thread suggeting Reakktor disband the Neocron 2 project then. If you think they can't handle it and should concentrate more on customer support.
Wait.
See.
Your argument is flawed on it's face. Reakktor doesn't need every able body testing Neocron. That's what they have the beta testers for. Put someone on addressing customer service requests. It's not that difficult, I do it all day long. It takes some organization, something I'm not sure KK has just yet, but it's a learned skill.
As for waiting and seeing. I have...for nearly 2 years. I've waited, and seen alot of smart things done only to be hosed up 1 or 2 patches later...so...what am I waiting for?
You are not right, you are impatiant. Nothing has happened..... YET!
So you think Reakktor should disband? Or do you just want them to cancel the Neocron 2 project?
you dont get it, nothing has happened for the other games they have published either! ones that are already out! ones with bigname stars in the title, etc.
No they shouldnt cancel NC2, they should find someone who can actually publish games outside germany.... as i bet schumachers world kart tour is big over there... just like NC is now... doesnt mean they have done a good job when only one country even knows of the game.
i mean fuck, this is schumacher! they cant even get a world famous guys game right, do you REALLY think they will do better with NC2?
trigger hurt
05-08-04, 07:26
You are not right, you are impatiant. Nothing has happened..... YET!
So you think Reakktor should disband? Or do you just want them to cancel the Neocron 2 project?
You are turning my statements into something they are not. As i've said to you several times before. Pull your head out of your ass. The sun is nice and the smell is much better. Stop turning my words into something they are not.
nothing has happened for the other games they have published either!
Big Ben have experience with Dark Age of Camelot. Heard of it?
10tacel are a new company made of old media vets who will be working on promoting Neocron 2 after release.
@ Trigger hunt. If you think I am misunderstanding you, then redefine yourself.
Big Ben have experience with Dark Age of Camelot. Heard of it?
10tacel are a new company made of old media vets who will be working on promoting Neocron 2 after release.
@ Trigger hunt. If you think I am misunderstanding you, then redefine yourself.
OK so they have done one game.... but refer to my above comment for my reasoning.
Anyways im off, good luck with the argument lol.
Everyone is trashing Reakktor right now, and I'm the only one sticking up for them. When Neocron 2 comes out you will feel really stupid, and everyone will be sucking them off again. This is a fruitless thread. I don't see any reason to continue posting here.
trigger hurt
05-08-04, 07:37
Big Ben have experience with Dark Age of Camelot. Heard of it?
10tacel are a new company made of old media vets who will be working on promoting Neocron 2 after release.
@ Trigger hunt. If you think I am misunderstanding you, then redefine yourself.
it's not a misunderstanding. it's that you are so far off target, there's no correcting your path.
Point is. I do not pay Reakktor Media GmbH to work on Neocron 2. I pay them to work on Neocron and fix any issues with it and perform good customer service. I can make some allowances because they are working with limited resources, but simply ignoring a person's request for help over several weeks is going beyond that acceptable limit. If neocron 2 is ever released, I will play it. Then, I will be paying Reakktor Media GmbH to work on Neocron 2.
Just for example of what I am talking about. There have been an annoyingly high number of threads started about char/item wipes when NC2 is released. So many that I, and a few others, think that there needs to be some official response on the matter to finally quell and questions that arise about it. 1. I don't want to continue paying for a game, leveling a character, getting items built for it only to have that char/those items wiped when I move to the new version.
I'd simply stop collecting stuff and do something else until the new version is released. Instead, they ignore it. Forcing us to speculate about what will really happen, causing a good deal of the people I still enjoy playing with to finally cancel their accounts.
That is customer service. That is what we are not getting. Is it so much to ask for answers or some help? In your world, we should just suck it up and play the game as is and if something screws up and we need help...well..they are working on the new neocron, we should just wait until they have time.
hey yavimaya i know you cant help but be a keyboard warrior, but just because it shows me registered in 2004 doesnt mean i started playing in it, so fuck off :P. And if you hate this game so much and you hate kk so much then just fucking quit no one wants to hear your stupid bitching.
I do not pay Reakktor Media GmbH to work on Neocron 2. I pay them to work on Neocron and fix any issues with it and perform good customer service.
KK can spend the money you pay them on porn paysites if they like.
Reakktor are much smarter than you think. A lot of people have the idea that they dont give a shit about us. That is not true. They may be a little "evil" but they are only going to give us enough information to keep us hooked. We saw one new character model so far from the DoY trailer. Awesome huh? Well right now kk has us hooked and even if we get pissed off and say we will leave we really wont. I'm sure when DoY comes it will be a lot more than everyone thinks and be a lot of fun. It's less than a month away now anyways before we will all be playing. If you say you are going to wait a while to see if its fun or that you wont come back if you have to start your character new that is probably bullshit. A chance to start over... money will have value, new leveling areas, new items, more than enough to make most people enjoy working up again. We will see it and we will jump right in. If kk doesnt wipe items DoY will be so much worse. Money has NO value AT ALL right now on Pluto and Saturn. I have been told by many exploiters what they did and have reported them all. It makes me sick and I dont want to login right now.
Talking shit about DoY simply because you are not getting what you want pisses everyone off and makes this community sink a lot lower.
trigger hurt
05-08-04, 07:47
KK can spend the money you pay them on porn paysites if they like.
Which means, as a customer, I have a right to bitch about it if I like...see where this is going yet?
Seems to me you've lost. I'm not sure what we were arguing about. It's a well known fact that KK's customer service is questionable.
As for your last comment about people slagging KK now and sucking them off later...do a search...you might find 1 or 2 posts out of the 500 or so that actually pays compliment to KK. Some of the really bad ones, you won't find cause they got put into my "permanent record". It's not that I dislike KK, but I dislike their methods. They haven't learned from past lessons. To me, that's bad business practice. The bugs ingame, I can deal with cause they don't happen that often...but sometimes, when you need them the most, they are off 'beta testing' neocron 2.
Which means, as a customer, I have a right to bitch about it if I like...see where this is going yet?
Which country? In England nobody has that right. A company is allowed to spend there finances where they like, and the customers have no say in how it is spent.
trigger hurt
05-08-04, 07:50
Reakktor are much smarter than you think. A lot of people have the idea that they dont give a shit about us. That is not true. They may be a little "evil" but they are only going to give us enough information to keep us hooked. We saw one new character model so far from the DoY trailer. Awesome huh? Well right now kk has us hooked and even if we get pissed off and say we will leave we really wont. I'm sure when DoY comes it will be a lot more than everyone thinks and be a lot of fun. It's less than a month away now anyways before we will all be playing. If you say you are going to wait a while to see if its fun or that you wont come back if you have to start your character new that is probably bullshit. A chance to start over... money will have value, new leveling areas, new items, more than enough to make most people enjoy working up again. We will see it and we will jump right in. If kk doesnt wipe items DoY will be so much worse. Money has NO value AT ALL right now on Pluto and Saturn. I have been told by many exploiters what they did and have reported them all. It makes me sick and I dont want to login right now.
Talking shit about DoY simply because you are not getting what you want pisses everyone off and makes this community sink a lot lower.
And I blame KK for all of those things, especially the economy situation. There is a person on saturn right now who still has multiple millions from an exploit that existed in beta 4, was supposedly fixed at retail release and was only really squashed a couple of patches into retail.
Why should I have to regain everything I have EARNED in game because someone wants an even playing field?
Why should I have to regain everything I have EARNED in game because someone wants an even playing field?
I feel for you trigger. Blame the 3vi1 h4x0rs.
trigger hurt
05-08-04, 07:53
Which country? In England nobody has that right. A company is allowed to spend there finances where they like, and the customers have no say in how it is spent.
You can bitch about it all you want...it doesn't mean anything well be done about it...but public outcry has a tendency to make companies go the straight and narrow. Why? Cause the public is where most companies get their money.
Anyway, I can see it's pointless discussing this with you. Either you are on the KK payroll or you are a true fanboi through and through.
Final thing though. If a company is publically owned (as in regular joes can by stock in the company) you can be damn'd sure those people have a say, albeit small, but they have a say in how finances are spent.
trigger hurt
05-08-04, 07:54
[ edited ]
Why should I have to regain everything I have EARNED in game because someone wants an even playing field?
Because the game totally sucks right now and money has no value at all.
I have my mc5 chip, I have 8 liberators (my main weapon), I have apartments full of rares, but I'm willing to get rid of them for the sake of the game being worth playing again. You can keep your hard earned crap and stay out of the expansion if you want to. I believe even if a wipe is done everyone will see a chance to go back to the way the game was before with a lot of unknown stuff to do and things to work for. I have nothing to work for at all now.
[ edited ]
Why did you post that with a quote where I said sympathised with you? I was being completely genuine.
as in regular joes can by stock in the company
Wow u can buy KK stock show me where?
ya jack i agree, even though it would be a bitch to earn back everything that i have, It would be a new experience, having to lvl in nc2 and i think it would be fun.
And at trigger, what you can buy kk stocks? If you can they prolly cheap as shit and you could buy the company with 50 dollars
i belive nc2 when i see it
Fair enough the devs are playing (testing) NC2 that is there job to create and test new stuff for the game thats what there supposed to do and are paid to do, how ever this then bring us to the issues with support especialy helpdesk, ReaKKtor pay people to be on the help desk and sort things out for instance both Odin and Danae are the english and international support personel i do believe, now i know Odin is without net access so thats why hes inactive, anyone know where Danae is?
Hopfully helpdesk will sort itself out quickly.
[ edited ] We are all paying KK for a service and under european law they are required to provide the service they are being paid for, which they are not doing effectively atm.
As trigger said we are not paying them to develope a new game we are paying them to keep NC running effectively and as bug free as possible and since they have said that they arent patching NC again they are basically leaving us with a buggy product and very limited support for it so they arent doing what they are paid for and people have a right to be pissed off about it.
Fair enough the devs are playing (testing) NC2 that is there job to create and test new stuff for the game thats what there supposed to do and are paid to do, how ever this then bring us to the issues with support especialy helpdesk, ReaKKtor pay people to be on the help desk and sort things out for instance both Odin and Danae are the english and international support personel i do believe, now i know Odin is without net access so thats why hes inactive, anyone know where Danae is?
Hopfully helpdesk will sort itself out quickly.
Odin has been on vacation for a month. I have been doing all the English email support (except tech support which I do not do). What I do not have access to do, is sent to Carnage or Thanatos and I have no control once a ticket is sent to them. There are certain things those of us who are not in-house cannot do - ie. rename characters, retrieve lost characters, deal with hacked accounts. If at any time there is a ticket that you feel has gone unanswered or is incomplete please feel free to PM me the ticket number (as long as it is an English ticket) and I will gladly look into the status of that ticket.
i belive nc2 when i see it
exactly my thoughts
Neocrons_coward
10-08-04, 01:46
i think a reason kk isn't adressing any questions people have is because they cannot please everyone, and they're working hard on nc2 and have already said that there would be no patches until the games release. Im mad they had they're gms doing little half ass jobs of turning off the remote repair tools. But its the way things go, I think the best thing to do is just wait until, 1. beta goes open or 2. the game comes out. I didnt even preorder and i cancled my accounts, if its shit and no ones playing, i'll leave. If nc2 turns out to be good i'll reactivate and buy the game, simple as that. People are just working themselves up, KK knows the problems and will fix decide whether or not to fix them like they always have.
I dont intend to buy the DOY package i just wanna play on neocron til i get bored... then ill retire and move onto something else saying goodbye tio a few friends as yew do.. hehe
Kinda figured there would be a delay, but its no big deal after waiting this long whats another month!
I would rather wait longer and have a finished product then have them give way to the masses and release another beta, can anyone say Neocron?
We all have to admit there are still quite a few issues that may or may not be resolved with the release of DOY.
If everything that has been promised with the release actually happens I for one will be more then happy even if it is a late!
"if patience is a virtue how come I am virtually out of it?"
exactly my thoughts
Errr
believe? (http://www.neocronnetwork.de/extras/?dyno=34)
lol aye, I know it's probably not funny, but still :D
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