[MERGED]Click2Pay Issues

**Magnasan** · 14-12-05, 05:51

FFS anyone know how to get Click2shit to work? Keeps saying invalid CC number when it clearly isn't. I have a UK Mastercard btw. Anyone else get these problems?

**Asurmen Spec Op** · 14-12-05, 06:10

Originally Posted by Magnasan

FFS anyone know how to get Click2shit to work? Keeps saying invalid CC number when it clearly isn't. I have a UK Mastercard btw. Anyone else get these problems?

Check experation date.
Failing that, do what i did
email them and tell them
"The card I have is valid but your page say it is not, please manually do this"
I did that for my friend and his was up in a few days.

I didnt even have to call em

**|R@zor|** · 14-12-05, 07:02

i'm having the very same problem trying to re-activate.

I have 2 old expired cards attached to my account, one of which is set as the default payment method and i can't seem to find a way of changing it to the valid card, when going through the re-activation steps it completly ignores my valid card and uses my old one.

I've e-mailed them to get it fixed but with all the problems i've been having with Click2Pay i'm actually considering not re-activating at all.

**SovKhan** · 14-12-05, 07:06

Pay by cash (FTW). click2gay never worked for me either. im in the US donno what there problem was. whenever i called i get some chinese person who had trouble understanding english talking to me.

**Asurmen Spec Op** · 14-12-05, 07:23

Originally Posted by |R@zor|

i'm having the very same problem trying to re-activate.

I have 2 old expired cards attached to my account, one of which is set as the default payment method and i can't seem to find a way of changing it to the valid card, when going through the re-activation steps it completly ignores my valid card and uses my old one.

I've e-mailed them to get it fixed but with all the problems i've been having with Click2Pay i'm actually considering not re-activating at all.

Email click2pay and say
"my acount XXX@XXX.com has two expired credit cards on it, can you please remove those creditcards so I can put mine on?

thanks
yourname"

**LyteWing** · 14-12-05, 21:06

Yeah...I have had nothing but grief from Click2Pay trying to get a trial account. Apparently the devs want Neocron 2 to go the way of the first game since they have partnered with this horribly dodgy and mostly ineffective payment method. I would love to play the game and have an entire guild of friends that I have gotten interested in it but with this sub-standard payment firm handling their accounts I will not advise anyone to try this game. It is a true shame to see a game with such potential wither and die because of apparent apathy on the part of those in charge.

**Transformer** · 14-12-05, 22:46

i have never had problems with C2P, my account was up withint 1 minute of my reactivating and never got declined or anything. US MC btw.

**neonoobie** · 14-12-05, 23:13

I've given up. Their response to me was one of those responses where it looks like they've barely skimmed my short, concise, numbered even!!! enquiry.... and then sent a response to someone else's enquiry to me.

Ok, I exaggerate mildly, but it was definitely unhelpful. I'll get something in writing from my bank and report them and then I'm not going to waste any more time on this.

Click2pay are the only people who've ever rejected my credit card as invalid and I called my bank and they told me it's because Click2pay tried to make a dodgy charge on it.

Click2pay's response was "You do not have a CLICK2PAY account so we do not have your credit card information in order to debit it."

Well DUH! I don't have an account with them because they rejected my card because my bank rejected their dodgy attempt to charge it.

Morons... and other unpleasant words involving &%$#'s...

**Odin** · 14-12-05, 23:19

If your having trouble with Click2Pay write us at account@neocron.com and we will see what we can do.

**Magnasan** · 14-12-05, 23:30

You have mail!

**neonoobie** · 14-12-05, 23:32

Originally Posted by Odin

If your having trouble with Click2Pay write us at account@neocron.com and we will see what we can do.

Sorry, not that you would have known, but this was the first thing I did. Your accounts people said they'd forward it to Click2pay (which I'm sure they did). I didn't hear anything back after that, so I emailed Click2pay myself. Their response wasn't helpful.

I've (just before seeing your reply here) sent an email to Neocron support with Click2pay's response. If I can get something in writing from my bank about the problem, I'll send you a copy and you can take it up with Click2pay if you want. Things like this, and other potential player's valid credit cards being rejected as invalid is losing you potential customers.

**Magnasan** · 14-12-05, 23:34

I want to play and come PK

**Odin** · 14-12-05, 23:41

Originally Posted by neonoobie

Sorry, not that you would have known, but this was the first thing I did. Your accounts people said they'd forward it to Click2pay (which I'm sure they did). I didn't hear anything back after that, so I emailed Click2pay myself. Their response wasn't helpful.

I've (just before seeing your reply here) sent an email to Neocron support with Click2pay's response. If I can get something in writing from my bank about the problem, I'll send you a copy and you can take it up with Click2pay if you want. Things like this, and other potential player's valid credit cards being rejected as invalid is losing you potential customers.

Please do send it along with the subject. Attn: Warren

I collect these issues and they go straight to Holger himself.

**Magnasan** · 15-12-05, 05:13

Problem solved - I used another CC (HSBC Mastercard). Even though my other one was still valid the new one had a longer expirary date which worked.

**neonoobie** · 17-12-05, 14:47

Originally Posted by Magnasan

Problem solved - I used another CC (HSBC Mastercard). Even though my other one was still valid the new one had a longer expirary date which worked.

My card isn't anywhere near close to expiring so I don't think that has anything to do with it. Click2pay's official stance seems to be that my bank (and the banks of all the other credit cards that don't work with their system) are at fault, somehow.

It seems unlikely and the cash advance thing still seems awfully suspicious to me. But Neocron have all of the emails Click2pay sent me so they can do whatever they feel is appropriate.

But personally, if the payment system for the product doesn't work for all major credit cards, and the payment people are that unhelpful...

Good for you for getting into the game though. Me - I've been driven back to into the gaping maw of Blizzard, though I ended up catching up with some old friends who are preparing to move to another game so that turned out well.

Neocron looks like a neat game. Hope you all enjoy it and someone sorts out those boobs at Click2pay so new players have a better chance of experiencing it.

Oh yah, and Merry Christmas etc. etc.

Thread: [MERGED]Click2Pay Issues

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